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Customer Quality Engineer

Harman International -
Göteborg

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Jobbinformation

Tillsvidare

Förmåner

Betald semester
Föräldraledighet
Personalrabatt

Kvalifikationer

Forskning
Masterexamen
Kandidatexamen
PPAP

Fullständig jobbeskrivning

Location:

Gothenburg - Sweden

Job Family:

Quality

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

Job ID:

R-53490-2026

Description & Requirements

A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

The Customer Quality Engineer will work with our OEM customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

What You Will Do

Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service, Sales) to drive resolution for product complaints.
Champion product or component level testing to support failure investigations and determine root cause.
Conduct/Update risk analyses and track all findings, develop Risk Management portfolio, as required.
Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
Represent Harman at customer meetings, conferences and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization, ensuring Harman is current with the customer’s quality policies.
Analyze, compile, review and regularly report customer quality metrics such as PPM or QR for 0km performance, preparing presentations from quality data for reviews by both Harman and customer management groups.
Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes, and facilitating awareness of issues and deploy countermeasures as lessons learned (Yokoten).
Support APQP activities with customer and Harman manufacturing to facilitate PPAP submission according to customer schedule.
Liaison between customer and Harman, coordinating activities of internal and external resources, serving as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
Assist internal and external contacts to resolve product and process problems, investigating and solving manufacturing-related problems.
Champion continuous improvement efforts; researches, recommends, implements and administers new and/or existing quality assurance processes.
Complete other projects and activities as assigned by Customer Quality Leader.

What You Need

Bachelor’s degree, with a preference for Electrical or Mechanical Engineering.
5+ years of experience in automotive quality.
Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem solving and automotive production part approval process (PPAP)
Experience using AIAG guidelines (APQP, PPAP, PFMEA).
Practical problem solving using: 8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc.

What is Nice to Have

3+ years of experience with automotive electronics, audio and/or infotainment preferred.
Familiar with CANALYZER / flash scripting, hardware and / or software experience.
Master’s Degree in Mechanical, Electrical or Industrial Engineering.
ISO 14001 and TS 16949 experience.
Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt.
Ability to specify, develop and operate specialized equipment used for product analysis.
Ability to calculate and analyze data, generate reports.

What Makes You Eligible

Be willing to travel.
Successfully complete a background investigation as a condition of employment.

What We Offer

Flexible work environment.
Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more).
Extensive training opportunities through our own HARMAN University.
Competitive wellness benefits.
“Be Brilliant” employee recognition and rewards program.
An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-MK1

Pay Transparency

kr 517,500 - kr 759,000

The above represents the annual gross base salary range for this role.

Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.

How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.

Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.

Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.

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