Role description
Overview
LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.
Job Description - Onsite IT Service Desk Engineer Swedish / Danish Speaking
Role Summary
We are seeking a customerfocused Onsite IT Service Desk Engineer to provide enduser IT support incident resolution and technical assistance for workplace technologies The ideal candidate will possess strong troubleshooting skills excellent customer service capabilities and fluency in Swedish and Danish to effectively support local users
Mandatory Skills
Fluent in Swedish spoken and written
Fluent in Danish spoken and written
Excellent communication and customer service skills
Experience in IT Service Desk Deskside Support environments
Strong knowledge of Windows 1011 Microsoft 365 and Active Directory
Experience supporting laptops desktops printers mobile devices and collaboration tools
Key Responsibilities
Provide onsite and remote technical support to end users
Diagnose and resolve hardware software and networkrelated issues
Handle incidents and service requests in accordance with agreed SLAs
Support Microsoft 365 Teams Outlook OneDrive and collaboration platforms
Perform user account administration password resets and access management
Setup deploy and maintain laptops desktops mobile devices and peripherals
Coordinate with resolver groups and thirdparty vendors for issue resolution
Maintain accurate ticket documentation and knowledge articles
Support meeting room technologies and video conferencing systems
Participate in asset management device lifecycle management and workplace projects
Preferred Skills
ITIL Foundation certification
Experience with ServiceNow or other ITSM tools
Knowledge of Intune Azure AD Endpoint Management and SCCM
Experience supporting multinational environments
Qualifications
Bachelors degree or equivalent experience in Information Technology
25 years of experience in IT Service Desk Deskside Support or EndUser Computing support roles
Success Factors
Strong customer orientation and problemsolving mindset
Ability to work independently in an onsite support environment
Excellent communication skills in Swedish Danish and English
Ability to manage multiple priorities while maintaining service quality
Language Requirement Mandatory Swedish Danish proficiency is essential Candidates without demonstrated fluency in both languages will not be considered
Skills
Mandatory Skills : Servicedesk
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
