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Order Customer Collaboration Specialist

Mondelēz International -
Upplands Väsby

Ansök nu

Jobbinformation

Heltid

Kvalifikationer

Microsoft Excel
Kundservice
Microsoft Office
Analytisk förmåga
Pivottabeller
Företagsekonomi
Account management
Kommunikationsfärdigheter

Fullständig jobbeskrivning

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

The role requires daily interaction with customers and internal stakeholders – communication skills are essential

The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously

Data-driven decision making is a core part of the role – you should be comfortable working with numbers,reportsand systems

The role demands independent problem-solving skills, but also close collaboration with cross-functional teams

The customer portfolio includes strategically important accounts that require reliability and consistency

What extra ingredientsyou willbring:

Ability to build trustworthy and long-lasting customer relationships

Natural curiosity and a genuine desire to understand the customer's business in depth

Solution-oriented mindset – you see challenges as opportunities

Ability to communicate complex matters clearly and understandably

Digital fluency – you adopt new tools and systems quickly

Precision and conscientiousness combined with an agile way of working

Education / Certifications:

RelevantBachelor/University degree (e.g., Business Administration, Logistics, Supply Chain Management, or equivalent)

SAP certification is an advantage

MS Office(especially Excel)andBI are considered a plus

Additionaltraining in customer service, supply chain, or data analytics is a bonus

Job specific requirements:

Minimum 2–3 years of experience in customer service or account management, preferably in the FMCGindustry

Fluent inSwedish andEnglish (written and verbal);additionallanguages are an asset

Strong SAPproficiency(order management, reporting)

Advanced Excel skills (pivot tables, formulas, data analysis)

Experience with KPI reporting and root-cause analysis

Ability to work under pressure and meet deadlines

Willingness to travel for customer meetings whenrequired

Travel requirements:

Willingness to travel for customer meetings whenrequired

Internal meetings

Work schedule: 100%.

Please note this is a temporary position, open between 1 August 2026 and 31 March 2028.

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Fixed Term)

Customer Collaboration (CLD)

Customer Service & Logistics

Ansök nu

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Job Description

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Excited to grow your career?

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

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