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User Engagement Director

Vend Marketplaces
Stockholm

Ansök nu

Jobbinformation

Kvalifikationer

CRM-program
Marknadsföring

Fullständig jobbeskrivning

Application Deadline: July 31, 2026
Multiple locations
Hybrid

General Description of the Role

The User Engagement Director owns the end-to-end user lifecycle, focusing on onboarding, retention, and database health. This role bridges the gap between Marketing and Product & Tech to resolve journey fragmentation, creating a seamless user experience and driving sustainable commercial growth through sophisticated relationship management.

Main Responsibilities

Own the end-to-end user lifecycle, including onboarding, retention, and customer database health, to resolve current journey fragmentation.
Align growth goals between Marketing and Product & Tech and our Business Units (Mobility, Recommerce, Real Estate, Jobs, Travel) to ensure a seamless and consistent user experience.
Oversee user engagement strategies and execution to drive sustainable commercial outcomes.
Manage centralised CRM resources that support vertical-specific lifecycle and campaign communications.

Qualifications & Experiences

Significant experience in CRM, Lifecycle Marketing, or Retention strategy at scale.
Proficiency with enterprise-level CRM platforms, marketing automation tools, CDPs, and segmentation tools.
Strong understanding of user segmentation, A/B testing, and customer database management.

Personal Attributes

Data-obsessed with a focus on user behaviour, journey mapping, and conversion optimisation.
Detail-oriented with the ability to manage complex, automated multi-channel workflows.
Highly collaborative partner capable of aligning cross-functional product and engineering teams.

GOT YOUR ATTENTION?

Let us hear from you! Turn in your CV and answer the screening questions by 31st July 2026.

Applications are reviewed on an ongoing basis, with the formal recruitment process starting in August 2026

Great Place to Work

We embrace diversity

Learn smarter, with our AI powered Learning Lab

Work with products that matter in people's lives

1700 fantastic colleagues in 4 Nordic countries

Smart choices made easy on our marketplaces

Innovation, it’s at our core

About the company

At Vend, our mission is simple: Smart choices made easy.

We’re here to make sustainable living effortless through seamless digital experiences. As part of a dynamic family of marketplaces, including FINN, Blocket, Tori, Bytbil, Oikotie, Bilbasen, and DBA, we connect people with services and products that matter.

Driven by purpose and curiosity, we constantly evolve to meet today’s needs and shape a smarter, more sustainable tomorrow.

At Vend, your time matters.
We want you to explore new paths to smarter. Be curious with technology and lean forward. Dare to try, learn, and try again, as we innovate, grow and succeed together. Because your time matters. And when spent wisely, it creates value for you, for Vend, and society as a whole.

José Carlos Reis | Contact Person

+46761818300

Vend

Multiple locations | Hybrid

Ansök nu

Förfina din sökning

user engagement director jobb

User Engagement Director

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Director of Operations

Medical Science Liaison Nordics W/M

Jag vill få den senaste jobbevakningen för user engagement director

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