Job Description:
As a Technical Support Expert within Building Management Systems, you will be delivering outstanding technical support and solving complex issues for our technicians and EcoXpert partners.
You will also play a key role as a mentor within Technical Support, supporting colleagues through knowledge sharing and guidance to strengthen overall team capability.
In this role, you will take ownership of our largest and most strategic VIP customers, ensuring high-quality support and strong customer satisfaction. You will also drive and manage technical cases towards Global Support, Quality and R&D, operating in a Nordic environment where communication is conducted in English.
Additionally, you will create valuable resources such as FAQ articles to support continuous improvement and efficiency within Technical Support.
Key Responsibilities
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Handle and respond to technical inquiries, cases.
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Take ownership of our largest and most strategic VIP customers
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Identify, analyze, and resolve technical problems by applying your technical knowledge and using available resources and tools.
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Document cases and solutions to build a knowledge base and facilitate future support for both technician partners and customers.
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Manage and escalate cases that require further technical expertise or collaboration with other internal departments.
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Collaborate with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
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Understand customer needs and create high customer satisfaction by contributing to low response times, quick problem resolution, and effective communication.
Language Requirements
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English and a Nordic Language.
Experience
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High knowledge and experience in EcoStruxure Building Operation (EBO)
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Ability to identify, analyze, and solve technical problems by applying technical knowledge.
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Experience of our products and integration solutions.
Skills
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Technical expertise and ability to collaborate with other internal departments.
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Strong ability to work with colleagues and teams to ensure cases are resolved efficiently and within a reasonable timeframe.
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Ability to structure your day and tasks to solve them in the most effective way.
What do we offer?
At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As part of our team, you can expect:
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Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
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Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
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Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
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Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
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Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.
Did we get you inspired?
If you are passionate about technology and customer service, and you thrive in a dynamic and collaborative environment, we would love to hear from you. Join Schneider Electric and unlock your full potential!
Please submit your CV as soon as possible. We will be having ongoing interviews until we have found the right candidate.
#LI-ND1
Local Benefits (English):
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits – it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: important insurances, paid leave, parental and care leave, wellness contribution, flexible working options, employee counseling and a Benefits Portal with various deals and discounts.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, bonus programs, opportunities to own company shares, discounts on company products, referral bonus, pension plans and a digital pension advisory tool.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through smart ways to collaborate, employee associations, celebrating contributions via a recognition portal, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through Schneider Electric Foundation, and initiatives that support education.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
