20 bästa jobben som head product development i stockholm (Rekryterar nu!)

Head of Customer Service
Photowall —Skarpnäck
- Försäljning
- Kundservice
- Engelska
7d
Commercial Product Manager (Customer Service Software)
LeadDesk —Stockholm
- 5 000SEK - 7 000SEK per månad
- Heltid
- Spanska
- Försäljning
- Kundservice
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Head of Digital & IT – Commercial Care
Memira —Stockholm
- CRM-program
- Engelska
- Budgetansvar
Technical Engineering Manager
FDJ UNITED —Stockholm
- Systemdesign
- Agile
- Ledarskap
Associate Analytical Expert
Sobi —Stockholm
- Heltid
- Engelska
- Masterexamen
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FP&A Manager
Lantmännen —Stockholm
- Microsoft Excel
- Engelska
- Finans
2d
Partner Manager, Consulting Alliances
Legora —Stockholm
- Heltid
- Business development
- Kommunikationsfärdigheter
8d
LEAD DEVELOPER LOYALTY
SAS AB —Solna
- Heltid
- Masterexamen
- Kandidatexamen
- Kafé
Finance Solutions Lead
Odevo —Stockholm
- Finans
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Experienced Compliance Officer - Markets
Danske Bank —Stockholm
- Heltid
- Engelska
- Kontor
- Kandidatexamen
Bar Manager
RUNA —Stockholm
- Helgarbete förekommer
- Engelska
- Undervisning
Casino Commercial Manager - Sweden
ComeOn Group —Stockholm
- Heltid
- Kontor
- Analytisk förmåga
- Kommunikationsfärdigheter
- Föräldraledighet
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6d
Senior Analytics Engineer, Marketing Analytics
Vend Marketplaces AB —Stockholm
- Heltid
- Engelska
- Masterexamen
- Python
6d
iOS-utvecklare
SwedQ —Stockholm
- Engelska
- Agile
- Kommunikationsfärdigheter
Direct Retail and Store Operations Manager
Dyson —Stockholm
- Engelska
- Analytisk förmåga
- Personalstödsprogram
11d
Risk & Internal Control Specialist
Zurich Insurance —Stockholm
- Engelska
- Kontor
- Finans
People Operations Specialist (Based in Helsinki, Finland or Stockholm, Sweden)
RELEX Solutions —Stockholm
- Heltid
- Engelska
- Organisationsförmåga
- Kommunikationsfärdigheter
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7d
Security Compliance Manager – Tieto Indtech (m/f/d)
Tietoevry —Solna
- Heltid
- Masterexamen
- Kandidatexamen
- Kommunikationsfärdigheter
9d
UX Designer
Odevo —Stockholm
- Kandidatexamen
- Agile
- Kommunikationsfärdigheter
Ansök direkt
HR Business Partner, Group Technology | SEB, Stockholm
SEB —Stockholm
- Engelska
- Kommunikationsfärdigheter
Ansök direkt
2d

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Head of Customer Service

Photowall
Skarpnäck

Ansök nu

Jobbinformation

7 dagar sedan

Kvalifikationer

Franska
Försäljning
Kundservice
Engelska
Analytisk förmåga
Svenska
Ledarskap
Tyska

Fullständig jobbeskrivning

About Photowall

At Photowall, we create custom-made wallpapers and wall murals for customers all over the world. We’re a growing e-commerce company, with a current presence in over 30 markets, and we’re continuing to expand - both in new markets and with new products.

We work in a fast-paced environment where things move quickly, ideas are tested, and everyone is encouraged to take ownership. If you want to develop, try new things, and be part of a team that gets things done - you’ll fit right in.

About the role

Photowall is looking for a Head of Customer Service to lead the transformation of the current customer service function into a highly automated, AI-powered function built on data and customer insights. The role focuses on building systems, tools and processes that scale customer experience and create long‑term operational efficiency. The final goal for the transformation project is to improve the customer journey, reduce support demand and generate valuable customer insights. The role combines hands‑on responsibility for daily operations with driving the transformation project together with our AI department as well as external partners.

Key Responsibilities

Daily operations: Own the day‑to‑day operations of the customer service team together with the team lead, including responsibility for staffing, scheduling, quality assurance, SLAs and escalation handling. Lead, coach and develop the team to deliver a consistently high standard of customer service.

Automation and AI: Develop and implement automation solutions for customer interactions, including conversational AI assistants, chatbots, self‑service tools and automated workflows together with our internal AI department as well as with external partners. Own the development and continuous improvement of these systems.

Customer insight and analytics: Establish systems to analyse customer interactions and generate insights about recurring issues, product misunderstandings and opportunities to improve the customer journey.

Customer journey improvement: Work cross‑functionally to remove friction in the customer experience by improving product information, guidance tools, installation support and order transparency.

Conversational guidance and recommendations: Develop new ways to assist customers through conversational interfaces that provide product discovery, design inspiration, recommendations and guidance. These capabilities should support both individual consumers and professional customers and will have direct impact on sales.

Data and KPIs: Develop and own KPI reporting for the customer service department, setting and communicating highly ambitious goals.

Process development and team collaboration: Work with the customer service team and cross‑functional partners to improve workflows, increase productivity and shift focus toward higher‑value customer interactions.

Candidate Profile

The ideal candidate combines technical curiosity, analytical thinking and a strong interest in improving customer experiences through technology. You have 5+ years of experience in relevant fields such as customer service, product management, digital operations, sales and customer experience. Experience in automation and/or AI‑driven services is a big plus. Experience in e‑commerce, as well as previous leadership experience, is a plus.

Key Characteristics

Builder mindset – enjoys designing systems and improving processes.

Technical curiosity – strong interest in AI, automation and emerging technologies.

Analytical thinking – comfortable using data to identify patterns and opportunities.

Change leadership – able to challenge existing structures and drive transformation.

Leadership skills – to lead and motivate people comes naturally.

Ownership mindset – takes full accountability for outcomes and follows things through to completion.

Requirements

5+ years of experience in customer service, product management, digital operations, sales, or customer experience, including leadership experience
Experience with automation and/or AI-driven services strongly preferred; e-commerce experience a plus
Strong analytical skills and comfort using data to drive decisions and set KPIs
Technical curiosity and genuine interest in AI, automation, and emerging technologies
Builder mindset with a track record of designing systems, improving processes, and driving change
High ownership mindset and strong cross-functional collaboration skills
Based in Sweden, fluent in English, with an additional language a plus (Swedish, French, or German ideally)

What Success Looks Like

Within the first 12–24 months the role should aim to increase automation of customer interactions, establish customer insight reporting, reduce repetitive support demand, and develop conversational guidance capabilities that improve the overall customer experience.

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head product development jobb i stockholm

Head of Customer Service

Commercial Product Manager (Customer Service Software)

Head of Digital & IT – Commercial Care

Technical Engineering Manager

Associate Analytical Expert

FP&A Manager

Partner Manager, Consulting Alliances

LEAD DEVELOPER LOYALTY

Finance Solutions Lead

Experienced Compliance Officer - Markets

Bar Manager

Casino Commercial Manager - Sweden

Senior Analytics Engineer, Marketing Analytics

iOS-utvecklare

Direct Retail and Store Operations Manager

Risk & Internal Control Specialist

People Operations Specialist (Based in Helsinki, Finland or Stockholm, Sweden)

Security Compliance Manager – Tieto Indtech (m/f/d)

UX Designer

HR Business Partner, Group Technology | SEB, Stockholm

Jag vill få den senaste jobbevakningen för head product development i stockholm

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About Photowall

About the role

Key Responsibilities

Candidate Profile

Key Characteristics

Requirements

What Success Looks Like

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