Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others.
As one of the world's leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets.
Driven by our purpose, "Leading the future of storytelling, we move the world through stories", Storytel Group inspires and entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for everyone to discover. Anytime. Anywhere.
Ready for your next chapter? We're looking for an IT Operations Specialist to join our team in Stockholm!
Do you want to architect, develop, and take technical ownership of modern cloud Digital Workplace platforms while remaining hands-on, managing daily operations and handling routine workplace IT tasks?
The IT Operations team is currently scaling our responsibilities and operations.
While Storytel’s core IT landscape is primarily built around Google Workspace and macOS, we are in an exciting phase where we are taking over the IT responsibility for companies within the group that mainly operate on Microsoft 365. We are looking for this role to act as the technical bridge for this expansion, which brings an exciting increase in technical complexity, multi-tenant environments, and global reach.
In this role, you will step into a vital and highly versatile position. While your primary focus will be acting as our internal driver for MDM and Microsoft 365 governance, this is a broad role where you will manage and work across a wide array of different systems, applications, processes, and projects. Simultaneously, you will remain hands-on, supporting the team in daily operations and taking ownership of Workplace IT.
Growth & Opportunities
For an ambitious candidate who successfully takes ownership and elevates our MDM and M365 environments, there are great opportunities to gradually shape the role and dive deeper into specialized infrastructure engineering and governance as our landscape evolves.
MDM Evolution & Management: Take ownership of managing and developing our device management across our hybrid device fleet with Microsoft Intune and Jamf.
You will architect, build, and maintain secure device configurations while also focusing on creating a great user experience with a distinct Storytel look and feel across all endpoints.
M365 & Identity Governance: Architect, configure, and manage our Microsoft 365 environments within a complex multi-tenant structure. These environments are tightly integrated with Okta as part of an advanced identity architecture, utilizing HRiS as a Source
SaaS System Administration: Daily administration, user lifecycle management, and optimization of various SaaS systems used and provided across the group.
IT Projects & Continuous Improvement: Actively lead and execute various internal IT projects. You will be a driving force behind onboarding new group environments and constantly leveling up our technical setup.
Vendor Management & Procurement: Manage relationships and contracts with external IT vendors, hardware suppliers, and SaaS providers. You will oversee software licensing, optimize procurement processes, and ensure we partner with the right external stakeholders.
Operational & Workplace Responsibilities
Office & AV technology: Driving the continuous improvement and development of our office technology and meeting rooms, while overseeing daily operations and support
IT-Equipment Management: Managing IT equipment lifecycle operations (procurement, inventory logistics, and on/offboarding setups) for a device fleet consisting primarily of MacBooks, alongside an increasing number of Windows devices.
Daily IT-support: Handling a broad variety of daily support requests from our end-users, both on-site and remote. Ranging from complex technical troubleshooting to routine, autopilot tasks
Technical Experience: At least 3–5 years of experience working within IT operations, modern workplace management, or system administration.
MDM & M365 Expertise: Proven experience configuring and administering Microsoft Intune (device configuration, compliance policies, deployment) and managing Microsoft 365 environments. Experience with multi-tenant setups is a major plus.
Hands-on IT Support: Solid experience handling day-to-day workplace IT, end-user support, and hardware lifecycle management.
Advanced Workstation & OS Expertise: Deep technical knowledge of both Windows and macOS ecosystems, naturally becoming the go-to person in the team for anything related to computer management and troubleshooting.
Bonus Platform Knowledge: Experience with Okta, Google Workspace and Jamf is a strong advantage.
Language: Professional fluency in English, both written and spoken.
Who You Are
To thrive in this position, we are looking for a specific mindset and personality. We believe you recognize yourself in the following:
Autonomous & Driven: You don't wait for instructions. You identify what needs to be done, set your own agenda, and drive your initiatives to completion with high energy.
AI-Forward & Efficiency-Minded: You have a strong understanding of how to leverage AI to optimize your work. Actively finding ways to integrate AI into our systems to automate processes is critical to your success in this role.
Genuinely Tech-Savvy: You love technology and are motivated by continuous improvement. You take great pride in delivering high-quality, stable, and well-structured solutions.
People-Centric & Service-Minded: You are a genuine "people person" who excels at building relationships. You will interact extensively with users both at the office and in various other contexts, making a highly service-oriented mindset and strong interpersonal skills essential.
Humble & Versatile (Prestigeless): You move seamlessly between high-level cloud architecture and helping a colleague with an urgent hardware issue. You are ready to work broadly and jump in wherever the team needs you most.
Process-Minded: You have a natural ability to see the bigger picture and design structured, scalable processes rather than relying on ad-hoc fixes.
Location & Workplace
We operate on trust, meaning you have the freedom to manage your own calendar, shape your week, and adjust your daily working hours to fit your life.
Since a vital part of your role involves managing our physical office ecosystem and hands-on device troubleshooting, this role naturally relies on your physical presence at our Stockholm HQ on a daily basis. However, you will have autonomy over your daily calendar and how you pace your hours.
What We Offer
A role with high autonomy, immense learning potential, and the chance to leave your mark on a global IT infrastructure from day one. You will join a skilled team that values initiative, continuous learning, and having fun along the way.
At Storytel, we're a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us.
Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile. Please include your portfolio with your application. Answer a few questions, and you're all set.
