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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
The Cloud Account Executive drives new and expansion revenue across the Swedish market, focusing on Salesforce's Service Cloud portfolio — including Agentforce Service (Autonomous AI Agents), Field Service, Service Cloud Voice, and Digital Engagement. You will operate as a specialist overlay, partnering closely with Core Account Executives to co-sell into existing enterprise accounts and win net-new business, while carrying a dedicated product quota. This role is based in Stockholm, Sweden.
Responsibilities:
- Own the full specialist sales cycle for Service Cloud opportunities — from prospecting and discovery through to negotiation and close — across the Swedish enterprise market.
- Develop and execute a targeted territory strategy across the Service Cloud install base, whitespace accounts, and prospects, maintaining accurate pipeline and forecast data in Salesforce CRM.
- Lead high-impact conversations with enterprise customers around Agentforce Service, helping them deploy autonomous AI agents to automate case resolution, appointment scheduling, and scaled customer operations.
- Partner with Core Account Executives and internal teams to map accounts, identify Service Cloud opportunities, and enable internal teams to qualify and frame Agentforce and Service Cloud pipeline.
Required Qualifications:
- Proven track record of enterprise value-selling within contact center software, customer service platforms, or Customer Experience (CX) technology, with consistent quota attainment.
- Demonstrated experience managing complex, multi-stakeholder sales cycles and negotiating high-value contracts in a matrixed sales environment.
- Strong executive communication skills, including the ability to deliver compelling presentations to C-level stakeholders.
- Full professional fluency in Swedish and English; legal right to work in Sweden required.
Preferred Qualifications:
- Prior experience selling Autonomous AI Agents, Conversational AI, or Field Service Management solutions.
- Familiarity with co-selling alongside Core Account teams in a specialist or overlay capacity.
- Experience navigating large enterprise accounts in the Swedish or Nordic market.
- Willingness to travel domestically as required by business needs.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
