About the Role:
PubMatic is hiring a Customer Success Manager to support our extensive Publisher base across the Nordics. Customer Success Managers (CSMs) are the primary owners of PubMatic's global Publisher base. You develop strategic partnerships with our Tier-1 Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity.
Our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and a deep understanding of PubMatic's product offerings and the market.
In this role, you would have quarterly top-line revenue targets and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management, and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
Our Team
From the super analytical and process-driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it's the people that make PubMatic an exceptional place to work.
What You'll Do:
Manage a portfolio of Tier-1 and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for achievement.
Collaborate with internal teams, including specialists, engineers, and product managers, to deliver customized implementation plans and define business goals, key strategies, and success metrics.
Actively respond to escalations, including integration progress and issues, PMPs, discrepancies, and Inventory Quality concerns.
We'd Love for You to Have:
Ad Trafficking exposure using Ad Servers such as Google Ad Manager, Equativ, FreeWheel, Xandr, SpringServe or Publica
"If you don't meet every requirement but believe you'd be a strong fit, we encourage you to apply."
