20 bästa jobben som leader i stockholms län (Rekryterar nu!)

Head of customer service
SkyTech AB —Norrtälje
- Heltid
- Kundservice
- Skrivkunskaper
- Engelska
Daily leader Arla Unika Östermalmshallen
Arla Unika —Stockholm
- Helgarbete förekommer
- Microsoft Excel
- Försäljning
- Microsoft Office
- Personalrabatt
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Key Leader/Floor Supervisor | Stockholm
Lululemon —Stockholm
- 172,50SEK - 226,40SEK per timme
- Helgarbete förekommer
- Försäljning
- Handledning
- Kandidatexamen
- Betald semester
- Personalrabatt
Assistant Manager - Assisterande Butikschef | Stockholm Flagship Store
Lululemon —Stockholm
- 561 600SEK - 737 100SEK per år
- Helgarbete förekommer
- Försäljning
- Kandidatexamen
- Ledarskap
- Betald semester
- Personalrabatt
Team Leader - Fulfillment Centre i Rosersberg
Dustin —Rosersberg
- Gymnasieexamen
- Lager
- Lagererfarenhet
Customer Success Manager (Stockholm / Hybrid)
PriceShape —Stockholm
- CRM-program
- Spanska
- Engelska
Investments Sales Leader – Single-Family Offices, Europe
Mercer —Stockholm
- Heltid
- Försäljning
- Kontor
- Finans
10d
Team leader säljcoach
Clas Ohlson Sverige —Handen
- Försäljning
- Microsoft Office
- Gymnasieexamen
- Personalrabatt
Graduate Sales Manager
Procter & Gamble —Stockholm
- 520 200SEK per år
- Heltid
- Engelska
- Kontor
- Analytisk förmåga
Groups, Meetings & Events Sales Coordinator
Hilton —Stockholm
- Heltid
- Engelska
- Hotell
- Administration
- Betald semester
- Föräldraledighet
11d
Client Support Specialist
Live Nation —Stockholm
- Heltid
- Microsoft Word
- Microsoft Excel
- Kundservice
Analyst/Consultant Stockholm
Applied Value Consulting Kommanditbolag —Stockholm
- Heltid
- Engelska
- Masterexamen
- Kandidatexamen
Sales Operations Manager, EMEA Sales Operations
AWS EMEA SARL (Sweden Branch) —Stockholm
- Heltid
- CRM-program
- Microsoft Excel
- Försäljning
Growth & Community Lead - Stockholm, Sweden • Full-time
Furhat Robotics AB —Stockholm
- Heltid
- Försäljning
- Ledarskap
- Betald semester
- Föräldraledighet
Delivery Manager
If Skadeförsäkring AB —Stockholm
- Heltid
- Engelska
- Kandidatexamen
- Agile
- Betald semester
8d
Team leader
Clas Ohlson Sverige —Gustavsberg
- Microsoft Office
- Gymnasieexamen
- Personalrabatt
Customer Success Manager
PrimeKey Solutions AB —Solna
- Heltid
- Distansjobb
- Kundservice
- Windows
- Organisationsförmåga
13d
Customer Service Representative (f/m/d) - Sweden
PAIR Finance GmbH —Stockholm
- 383 254SEK - 532 963SEK per år
- Kundservice
- Engelska
- Microsoft Office
Ansök direkt
10d
Project Manager
ALTEN Sverige —Södertälje
- Engelska
- Masterexamen
- Projektledning
Executive Assistant (12 Month FTC), Economic & Financial Consulting
FTI Consulting —Stockholm
- Heltid
- Salesforce
- Engelska
- Kontor
13d

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Head of customer service

SkyTech AB
Norrtälje

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Jobbinformation

Tillsvidare | Heltid

Kvalifikationer

Kundservice
Skrivkunskaper
Engelska
Svenska
Ledarskap
Kommunikationsfärdigheter

Fullständig jobbeskrivning

About the Role
We are looking for an experienced and energetic Head of Customer Service to lead and develop our customer service organization across Germany and Sweden.
Based in Gothenburg or Norrtälje, you will have overall responsibility for approximately 20 employees across four locations, with 3-4 Customer Service Leaders reporting directly to you.
The role combines people leadership, operational performance, customer experience and strategy. You will create a strong customer-focused culture, develop the Team Leaders and ensure that our customer service organization delivers against clear and measurable targets.
Key Responsibilities

Lead, coach and develop 3-4 Customer Service Team Leaders and indirectly approximately 20 employees.
We are present in 12 different countries in Europe, and this is a leading role for those.
Take overall responsibility for incoming customer calls, outbound customer contact and customer service performance.
Define, implement and follow up relevant KPIs, including accessibility, response times, customer satisfaction, productivity, quality and outbound activity.
Run regular performance reviews, team meetings and pep-talks to create energy, engagement and accountability.
Develop a consistent customer service culture and way of working across all locations.
Develop and execute the customer service strategy, including organization, processes, staffing and continuous improvement.
Identify customer trends, recurring issues and opportunities to improve the customer experience.
Work cross-functionally with Sales, Operations, Service, Logistics and other functions to resolve customer issues and improve processes.
Provide the CEO and management team with clear reporting on performance, customer trends, challenges and improvement initiatives.

Candidate Profile
We are looking for a strong people leader who combines customer focus with a performance-driven mindset.

You should have:

Proven leadership experience from customer service, contact center or a similar customer-facing operation.
Experience leading Team Leaders or other managers.
Strong experience with KPIs, performance management and continuous improvement.
Ability to create motivation, energy and accountability across multiple locations.
A structured and data-driven approach combined with strong communication and coaching skills.
Ability to work both strategically and hands-on when required.
Experience from an international or multi-site organization.
English and Swedish are mandatory requirements both in writing and speaking.
Ability to travel regularly between our customer service locations.

Leadership Profile
The Head of Customer Service should be a visible, positive and performance-oriented leader who develops people, sets clear expectations and follows up consistently.
Success means building strong Team Leaders, engaged customer service teams, clear KPIs and a consistently excellent customer experience across all locations.
Location: Norrtälje or Gothenburg, Sweden
Responsibility: Customer Service teams in Balingen, Gothenburg, Norrtälje and Mora
Team: Approximately 20 employees, including 3-4 Customer Service Team Leaders
Reports to: CEO

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leader jobb i stockholms län

Head of customer service

Daily leader Arla Unika Östermalmshallen

Key Leader/Floor Supervisor | Stockholm

Assistant Manager - Assisterande Butikschef | Stockholm Flagship Store

Team Leader - Fulfillment Centre i Rosersberg

Customer Success Manager (Stockholm / Hybrid)

Investments Sales Leader – Single-Family Offices, Europe

Team leader säljcoach

Graduate Sales Manager

Groups, Meetings & Events Sales Coordinator

Client Support Specialist

Analyst/Consultant Stockholm

Sales Operations Manager, EMEA Sales Operations

Growth & Community Lead - Stockholm, Sweden • Full-time

Delivery Manager

Team leader

Customer Success Manager

Customer Service Representative (f/m/d) - Sweden

Project Manager

Executive Assistant (12 Month FTC), Economic & Financial Consulting

Jag vill få den senaste jobbevakningen för leader i stockholms län

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