Bergman Clinics has grown over 35 years to become the largest network of specialized clinics for elective medical care in the Netherlands.
Bergman Clinics Commercial Care Division is a leading European provider of out-of-pocket healthcare services in refractive surgery and aesthetics, with a wide geographical coverage in Scandinavia, and the Netherlands. With 80 clinics, 500+ employees, and over 100 doctors, we perform more than 70,000 treatments annually across premium brands such as Memira, Nordiska Kliniken, and Bergman Clinics Aesthetics.
The vision is to set the industry standard in commercial care by delivering great results through superior quality and the best customer experience.
All employees at Bergman Clinics Commercial Care have a responsibility to follow our North Star – Helping people to lead better lives. We deliver the best possible value of care for every patient within our specialty focus and are the best place to work for those who share our passion to create a sustainable health system.
As Head of Digital & IT, you will be responsible for shaping and leading the digital ecosystem for Commercial Care. The role brings together product ownership, IT support, marketing technology, and digital infrastructure to support both clinic operations and commercial performance.
You will ensure that digital tools and systems are secure, scalable, and designed with users in mind. By aligning digital capabilities with business needs, you enable effective marketing execution, efficient workflows, and superior patient journeys across markets. In this role you will manage a small team and report to the Commercial Excellence Product Director.
In this role, you will
Lead the overall digital product vision and roadmap, covering IT support, system operations, product development, and marketing automation
Build and develop a multidisciplinary team, including Product Owners, martech specialists, and IT support
Oversee IT support operations, ensuring stable systems, timely issue resolution, and good service for clinics and central teams
Define and evolve the digital architecture and integration strategy to support scalability and interoperability
Take responsibility for cyber security, risk, and compliance in line with healthcare regulations and internal standards
Develop and manage the martech ecosystem (CRM, marketing automation, analytics), supporting acquisition, conversion, and retention
Establish structured prioritisation and capacity planning in collaboration with stakeholders
Manage vendors, partnerships, and licensing for digital platforms and services
Own budget and financial governance for Digital & IT, including investment decisions and cost control
Drive continuous improvement across digital products, IT processes, and marketing technologies
Work closely with clinic teams and business leaders to ensure solutions meet operational needs and create measurable value
Ensure that digital and IT foundations support safe medical operations and business continuity
We believe you bring a combination of strategic perspective and hands-on experience within digital and IT in order to enable commercial growth. You are comfortable navigating complexity and building structures that support both day-to-day operations and long-term development. You are also a strong leader who empowers and enables teams and individuals to perform at their best, fostering a culture of ownership, collaboration, and continuous improvement.
You likely have
Several years of experience in digital leadership, product management, IT operations, or martech, ideally in a multi-site or international setting
Experience leading digital product development, system implementation, and business transformation initiatives
Knowledge of IT support operations, including service management, incident handling, and vendor coordination
Experience working with digital ecosystems, including CRM, marketing automation, and analytics tools
Understanding of how to align business needs with scalable digital solutions
Experience working with security, risk, and compliance, preferably in a regulated environment
Experience with budgeting, financial follow-up, and prioritisation of digital investments
Experience working in a matrix organisation is a plus
Experience from healthcare or clinical environments is beneficial but not required
As a leader, you
Build trust and create clarity in your teams
Encourage collaboration across functions and levels
Communicate in a clear and inclusive way
Take a structured approach to complex challenges
Support others’ development and create conditions for teams to perform
Are comfortable driving change and following through on initiatives
You are fluent in Swedish and English and able to work from the office in Stockholm.
In this recruitment process, we are working with Safemind. Stina Gårdman, Konsult, Head of Tech, 0707 509 160, [email protected].
