3 bästa jobben som service desk support i lund (Rekryterar nu!)

Servicedesk
Danda —Lund
- Distansjobb
- Spanska
- Engelska
- Windows
Servicedesk
Danda AB —Lund
- Heltid
- Distansjobb
- Spanska
- Engelska
- Windows
Global Service Desk Manager - Lindab Group
Lindab —Malmö
- Engelska
- Kommunikationsfärdigheter

Jag vill få den senaste jobbevakningen för service desk support i lund

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Servicedesk

Danda
Lund

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Jobbinformation

Kvalifikationer

Spanska
SCCM
IT-tjänsthantering
Engelska
Windows
Analytisk förmåga
Svenska
DNS
Organisationsförmåga
Account management
Kommunikationsfärdigheter
Active Directory
VPN

Fullständig jobbeskrivning

For Tetra Pak we are searching for a Global Service Desk Consultat (swedish/english/spanish) to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools.

You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

Responsibilities:

Resolve tickets within SLA and quality targets
Follow ITIL processes (Incident, Request, Problem Management)
Participate in continuous improvement and shift-left initiatives
Act as technical support escalation point within GSD
Ensure high end-user satisfaction and communication

Language Skills (Mandatory):
- Swedish: Excellent spoken and written
- English: Excellent spoken and written
- Spanish: Excellent spoken and written
Technical Skills (Enhanced - More Technical Profile):
- Strong hands-on experience in Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange)
- Experience in Active Directory (user/account management, permissions)
- Knowledge of Azure AD / Entra ID basics
- Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting)
- Experience with ITSM tools (preferably ServiceNow)
- Ability to perform advanced troubleshooting via remote tools
- Basic understanding of endpoint management tools (Intune/SCCM)
- Experience with hardware and device troubleshooting
- SAP Systems knowledge
Support Skills:
- Provide support via phone, chat, and remote tools
- Strong troubleshooting and analytical skills
- Ability to handle technical escalations independently
- Experience working in a global support environment

Personal Skills:
- Strong ownership and accountability
- Ability to work under pressure in high-volume environments
- Structured and organized way of working
- Strong stakeholder communication skills
- Team player with proactive mindset

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service desk support jobb i lund

Servicedesk

Servicedesk

Global Service Desk Manager - Lindab Group

Jag vill få den senaste jobbevakningen för service desk support i lund

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