For Tetra Pak we are searching for a Global Service Desk Consultat (swedish/english/spanish) to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools.
You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.
Responsibilities:
Resolve tickets within SLA and quality targets
Follow ITIL processes (Incident, Request, Problem Management)
Participate in continuous improvement and shift-left initiatives
Act as technical support escalation point within GSD
Ensure high end-user satisfaction and communication
Personal Skills:
Strong ownership and accountability
Ability to work under pressure in high-volume environments
Structured and organized way of working
Strong stakeholder communication skills
Team player with proactive mindset
