Senior Service Manager – Network Services
Are you an experienced Service Manager with a strong background in Network Services and IT Service Management? We are looking for a senior consultant to lead, govern, and continuously improve business-critical network services.
About the Role
In this assignment, you will be responsible for the lifecycle, performance, governance, and continuous improvement of Network Services. You will work closely with business stakeholders, service delivery teams, and external partners to ensure high-quality service delivery aligned with business needs and agreed service levels.
️ Key Responsibilities
Develop and maintain service roadmaps for Network Services
Support service governance and service lifecycle management
Monitor and improve service performance through KPIs and SLAs
Coordinate service delivery with internal teams and external suppliers
Manage supplier relationships, contracts, and governance activities
Drive continuous service improvements and automation initiatives
Manage budgets, forecasting, and financial follow-up
Ensure compliance with relevant information security and regulatory requirements
Collaborate with stakeholders to improve service quality and operational performance
✅ Required Qualifications
University degree in a relevant field
3–7 years of experience in Service Management, IT Operations, Infrastructure Services, or Network Services
Strong knowledge of ITSM and service lifecycle management
Experience managing suppliers, vendors, contracts, and governance
Experience with portfolio management
Experience in budgeting, forecasting, and financial reporting
Proven experience working with KPIs and SLAs
Excellent stakeholder management and communication skills
Fluent English, both written and spoken
⭐ Preferred Experience
Experience working with outsourced IT service delivery models.
Who You Are
You are analytical, structured, and proactive, with a strong delivery focus. You build trusted relationships, communicate effectively with stakeholders, and thrive in environments where collaboration and continuous improvement are essential.
What We Offer
A challenging full-time consulting assignment where you will play a key role in managing and developing Network Services while contributing to long-term service quality and operational excellence.
Location: Stockholm, Sweden (On-site) Assignment Period: 10 August 2026 – 29 January 2027 ⏰ Scope: Full-time (100%)
Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher.
Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.
