As an Operations Coordinator, you will play an important role in our journey toward an efficient and automated dispatch function. This role offers a great balance between managing daily operations and contributing creative ideas to our processes and business development.
Are you ready to be at the forefront of digital innovation? Join our dynamic team at Tele2, where Digital Capabilities & Technology (DCT) is the engine behind our products and services. As the essential enabler of our commercial
ambitions, DCT brings automation and simplicity to the telecommunications industry, revolutionizing the way we connect and communicate.
Within our organization, you’ll find everything from the backbone infrastructure of technology and IT systems, serving both our external & internal customers, to advanced analytics, AI creation, and frontend development. Our team plays a vital role in ensuring reliable and premium services through delivering exceptional experiences to our end customers, both Consumer and Enterprises, all the while supporting our colleagues within Tele2.
About the job
The purpose of this role is to coordinate and route incident tickets to our technicians in a smooth and efficient way. This includes handling incidents regarding the property network and ensuring high quality in our data to support our journey toward automation.
As one of our Operations Coordinators, you will act as a central hub for scheduling and planning, coordinating our field technicians and partners. You will also be a key contributor to the development of our automated dispatch function, as well as other routines and processes within the team.
Tasks included in the role:
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Contribute to the ongoing planning and overview of team capacity and skills.
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Monitor and follow up on SLA/OLA to ensure consistent quality.
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Collaborate and coordinate closely with NOC, Field Service, Customer Service, and other stakeholders.
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Develop and refine daily working methods and routines together with the team.
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Participate in process development and help define what we need from our support systems.
Who are you?
To thrive and succeed in this role, we believe that you have...
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Experience in supporting change and contributing to business development.
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Experience in dispatch, scheduling, or similar coordination.
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A strong eye for quality and attention to detail.
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Excellent communication skills in both English and Swedish, with an ability to build positive relationships.
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Great collaboration skills.
You are someone who thrives in a collaborative environment where we work together to improve. You enjoy finding smarter ways of working and feel motivated to help implement them. You feel comfortable in a role that is evolving and look forward to being an active part of our transition toward automated and streamlined processes.
