About the position
As Customer Service Coordinator at Steamery you will belong to the E-commerce team and report to the Customer Experience Manager.
To support Steamery customers in the best possible way, you need to be empathic, listening, and understanding. The ability to judge the nature of an errand and find the best solution to present accordingly is key. Steamery’s policies will guide you when helping customers around the globe with any inconvenience, issue, or question they may have. A friendly tone and accommodating approach is expected. The ability to manage a lot of tasks simultaneously will help you execute the work needed, as you often need to be quick and re-prioritize different things throughout the day.
Being the first line and immediate contact for customers, your insights are valuable for the team and entire company. You will be serving as the bridge between the customer and Product Development & Design team.
If you’re service minded, enjoy helping others, and have fine coordinating-and administrative skills, this position will suit you.
Your main tasks will be (but not limited to)
Manage all B2C customer support tickets in a timely manner.
Manage inquires through social media platforms in a timely manner.
Evaluate improvement initiatives to run the customer support as efficiently as possible and ensure that we maintain the highest standards in customer service.
Work closely with the Customer Experience Manager to enhance and improve the customer experience. Your contribution with first-in-line knowledge for D2C customers is important.
Develop and maintain metrics to analyze customer feedback and suggest improvements.
Maintain and secure order flow.
Handle claims, replacement orders, returns and faulty orders in connection to tickets.
We believe that you
Are independent and flexible. Not afraid of ad hoc tasks and handling errands that might require independent thinking and creative solutions.
Manage working tasks simultaneously.
Enjoy working in a fast-paced and entrepreneurial environment.
Are solution oriented and creative.
Are open-minded and non-prestigious with the ability to work with both high and low-level tasks.
Have excellent written and verbal communication skills in and English.
Are proactive and take your own initiative.
Are solutions oriented.
Are curious, outgoing, engaged, and eager to learn.
Previous experience in following systems is a plus, but not a necessity; Zendesk (customer support ticketing), Shopify & Microsoft Office.
Previous customer service experience is a plus (retail store, hotel, customer support function) but not a necessity.
Location & flexibility
This is a full-time position based in Stockholm. We offer a flexible hybrid setup — typically three days per week in the office.
About Steamery
Steamery’s vision is to be the global leader in clothing care by giving people the best tools to love and care for their clothes. We create minimalistic, high-quality, and easy-to-use products — from steamers and fabric shavers to detergents and accessories — that help people make their garments last longer.
We’re present in over 60 markets worldwide, with our HQ in Stockholm and a passionate team of 30+ individuals dedicated to innovation and sustainability.
Apply now
This is a 1-year fixed term contract, position based in Stockholm. We will be interviewing candidates on an ongoing basis and will fill the position as soon as we find the right person – so don’t wait to apply!
Start date 3rd of August.
Apply with your resumé and cover letter.
For further questions, please reach out to [email protected]
