20 bästa jobben som incident response (Rekryterar nu!)

Global Application Support Manager
Inriver —Malmö
- Jour / Beredskap
- Kontor
- Ledarskap
Ansök direkt
Cyber Security Architect
Volvo Cars AB —Göteborg
- Masterexamen
- Kommunikationsfärdigheter
13d
Data Security Consultant
Truesec —Stockholm
- Kommunikationsfärdigheter
Senior Full Stack Developer & Engineering Manager
EVAM —Solna
- Engelska
Cyber Security Engineer
Amaris AB —Göteborg
- Heltid
- Engelska
- Organisationsförmåga
- Agile
6d
Senior Platform Engineer (Learn & Agents)
Sana Labs AB —Stockholm
- Heltid
Cloud Security Specialist
Saab —Göteborg
- Projektledning
- Kommunikationsfärdigheter
6d
Security Engineer
Trustly —Stockholm
- Heltid
- Kommunikationsfärdigheter
- Föräldraledighet
- Gymkort
Global Chief Information Security Officer (CISO)
Westermo —Västerås
- Engelska
- Kommunikationsfärdigheter
NOC SOC Exploitability Solution Architect
Capgemini Sogeti —Stockholm
- Ledarskap
- Kommunikationsfärdigheter
2d
Regional Infrastructure Operations Manager, Datacenter Operations, Data Center InfraOps
Amazon Data Services Sweden AB —Västerås
- Heltid
- Engelska
- Kandidatexamen
- Kunskap om mekanik
8d
Reliability Operations Engineer (Sweden)
Serve Robotics —Stockholm
- Helgarbete förekommer
- Distansjobb
- Kandidatexamen
- Agile
- Linux
M365 Security Engineer
Viaplay Group —Stockholm
- Kontor
- Analytisk förmåga
- Kommunikationsfärdigheter
- Betald semester
- Föräldraledighet
Engineering Director
Trustly —Stockholm
- Heltid
- Ledarskap
- Föräldraledighet
- Gymkort
Machine Learning Systems Engineer
Tether Operations Limited —Stockholm
- Heltid
- Distansjobb
- Systemdesign
- Engelska
- Masterexamen
Engineering Manager - Connectivity
Atlar —Stockholm
- Engelska
- Kandidatexamen
- Ledarskap
4d
Senior Site Reliability Engineer
Legora —Malmö
- Heltid
- Kontor
7d
VP CYBER SECURITY & COMPLIANCE
Permobil —Sundsvall
- Heltid
- Kommunikationsfärdigheter
Flow Controller - ICA Västerås
Tgw Group —Västerås
- Engelska
- Kommunikationsfärdigheter
- Kunskap om mekanik
- Betald semester
- Personalstödsprogram
Ansök direkt
Data Engineer with Goverance, Compliance and DevSecOps focus | SEB, Stockholm Sweden, Hybrid
SEB —Solna
- Python
Ansök direkt
6 tim

Jag vill få den senaste jobbevakningen för incident response

Genom att logga in på ditt konto godkänner du SimplyHireds användarvillkor och samtycker till vår cookie- och sekretesspolicy.

Global Application Support Manager

Inriver -
Malmö

Ansök direkt

Jobbinformation

Kvalifikationer

Relationsdatabaser
C#
Microsoft SQL Server
Teknisk support
.NET
Ledarskap

Fullständig jobbeskrivning

Inriver runs a global SaaS platform where thousands of brands and manufacturers rely on every hour of every day to control their product information. Our Application Support team is the last line of defence when something goes wrong — and the first voice customers hear when they need expert help. We are looking for a hands-on leader who can own that mission from end to end.

You will manage a small, geographically distributed team spanning Europe, the US, and Asia, delivering 24/7 support coverage to enterprise customers around the world. This is not a ticket-routing role. You will be the senior escalation point for complex technical problems, a coach who raises the bar for every engineer on the team, and the person who turns recurring pain into permanent fixes by partnering closely with Product and Engineering.

What you will do

Lead, develop, and retain a distributed support engineering team operating across multiple time zones with a 24/7 service commitment.

Act as the primary escalation point for high-severity customer incidents, driving resolution while keeping internal and external stakeholders informed.

Build and refine support processes — triage, escalation, root-cause analysis, knowledge management — so the team scales without scaling headcount linearly.

Own support metrics (response time, resolution time, customer satisfaction, backlog health) and use them to drive continuous improvement.

Partner with Engineering and Product to feed field intelligence back into the platform — turning support patterns into roadmap input.

Recruit, onboard, and mentor support engineers; create clear growth paths that keep talented people engaged.

Manage on-call rotations and coverage plans that respect work-life balance across regions while honouring SLA commitments.
Contribute directly to troubleshooting when depth is needed — you are comfortable digging into queries, infrastructure, and logs alongside your team.

Required Skills & Qualifications:
We don’t expect you to tick every box - but we think you’ll thrive here if you have many of the below

Leadership and operations:

️Proven experience managing a technical support or application engineering team in a SaaS or cloud software environment.

️Track record of running 24/7 or follow-the-sun support models with geographically distributed staff.

️Strong instinct for when to coach, when to delegate, and when to step in and drive an incident yourself.

️Ability to communicate crisply with customers, executives, and engineers — adjusting depth and tone to the audience.

️Agile mindset: comfortable iterating process, measuring outcomes, and changing course quickly.

Technical depth:

️Solid working knowledge of relational databases, specifically Azure SQL — you can read execution plans, reason for indexing, and guide engineers through query-level troubleshooting.

️Understanding Azure infrastructure: App Services, Storage, Networking, Entra ID, monitoring (Application Insights, Log Analytics). You do not need to architect these systems, but you need to navigate them confidently during an incident.

️Familiarity with SaaS operational concerns: multi-tenancy, deployment pipelines, feature flags, SLA management, and incident response.

️Experience with support tooling (ticketing systems, monitoring dashboards, knowledge bases) and a point of view on how to make them work well together.

Nice to have

️Experience with PIM, MDM, or product data domains.

️Background in .NET / C# environments.

️Familiarity with DevOps practices and CI/CD pipelines in Azure DevOps or similar.

️ITIL foundation or equivalent service-management exposure (we value the thinking, not the certificate).

Why Inriver

At Inriver, you’ll join a global company with a product at the center and people who genuinely care about building something meaningful together.

Here you’ll get:

A supportive team culture with space to learn, lead, and grow
A workplace where your voice matters and your work makes a difference

We’re serious about building a strong business - and we also care about enjoying the ride.
In our Malmö office, you’ll find things like:

Tuesday Fika
Friday breakfasts to start the day together
A running club and social activities for anyone who wants to join
A welcoming mix of focused work, collaboration, and a few laughs along the way

We work in a hybrid setup, with flexibility and trust as a baseline.

Ready to apply?

We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!

Ansök direkt

Förfina din sökning

incident response jobb

Global Application Support Manager

Cyber Security Architect

Data Security Consultant

Senior Full Stack Developer & Engineering Manager

Cyber Security Engineer

Senior Platform Engineer (Learn & Agents)

Cloud Security Specialist

Security Engineer

Global Chief Information Security Officer (CISO)

NOC SOC Exploitability Solution Architect

Regional Infrastructure Operations Manager, Datacenter Operations, Data Center InfraOps

Reliability Operations Engineer (Sweden)

M365 Security Engineer

Engineering Director

Machine Learning Systems Engineer

Engineering Manager - Connectivity

Senior Site Reliability Engineer

VP CYBER SECURITY & COMPLIANCE

Flow Controller - ICA Västerås

Data Engineer with Goverance, Compliance and DevSecOps focus | SEB, Stockholm Sweden, Hybrid

Jag vill få den senaste jobbevakningen för incident response

Related Searches

Verktyg för jobbsökare

Arbetsgivarverktyg

Bläddra bland

Håll kontakten