20 bästa jobben som second line (Rekryterar nu!)

Global Third Line Support Engineer
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- Jour / Beredskap
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- Kommunikationsfärdigheter
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Global Third Line Support Engineer

Ascom -
Göteborg

Ansök direkt

Jobbinformation

Kvalifikationer

Microsoft Windows Server
TCP
Windows
Teknisk support
Analytisk förmåga
Virtualisering
TCP/IP
Kommunikationsfärdigheter

Fullständig jobbeskrivning

We Bring data to life.

At Ascom, we are committed to building technology that makes a real difference. Our solutions enable critical decision-making in healthcare and other demanding environments. Every second, our systems generate valuable data, and we ensure it reaches the right people at the right time.

We are now looking for a Global Third Line Support Engineer to join our team in Gothenburg.

As a Global Third Line Support Engineer, you will act as a technical expert within our support organization. You will handle complex escalated cases, working closely with customers and internal teams to ensure high-quality support and continuous improvement of our solutions.

You will play a key role in maintaining system stability, solving advanced technical issues, and supporting both local and global service teams.

Key responsibilities

Troubleshoot and resolve escalated technical incidents and service requests

Provide expert-level support for Ascom products and solutions

Collaborate with internal teams and customers to identify and implement solutions

Perform investigation, fault analysis and root-cause identification

Ensure accurate documentation and traceability of all cases

Support system maintenance, testing, and improvement activities

Contribute to high-quality customer service and efficient issue resolution

Participate in after-hours/on-call support when required

Your profile
We are looking for someone with strong technical expertise and a problem-solving mindset who thrives in a dynamic and customer-focused environment.

Required qualifications:

Degree in IT, Engineering, or equivalent experience

Strong knowledge of Windows Server environments and enterprise networks

Experience in troubleshooting complex IT systems, integrations, and infrastructure

Understanding of networking (TCP/IP, routing, switching, wireless)

Experience with virtualization, databases, and system integration

Experience & Key Competencies

Several years of experience in a technical support or system engineering role

Experience working with complex system environments and customer-facing support

Strong troubleshooting and analytical skills

Ability to work independently and manage complex issues

Customer-oriented mindset with excellent communication skills

Ability to collaborate across teams and influence without formal authority

Calm and structured approach under pressure

Preferred:

ITIL certification

Experience in healthcare, telecom, or mission-critical environments

What we offer

A global and innovative work environment

Opportunities to work with advanced technology and critical systems

A collaborative culture focused on knowledge sharing and development

The chance to make a real impact in healthcare and other vital sectors

Join us!

At Ascom, you will be part of a company where your work truly matters, helping deliver information that improves safety, efficiency, and outcomes. Apply today and be part of our journey to bring data to life.

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Förfina din sökning

second line jobb

Global Third Line Support Engineer

Product Success Manager - Health tech

Delivery Management Associate - Stockholm

Logistics Manager, Sweden and Denmark

Systems Engineer

IT-supporttekniker

HR Specialist

Implementeringsansvarig Linköping

Senior Product Manager

Technical Manager - Product & Process Development

Service Desk / On-site support technician

Security and Compliance Engineer

PhD student position in Population Genomics

Sales Director, Nordics, International Government

Legal Counsel - Compliance & Risk

IT-supporttekniker

Doctoral student in SiC bipolar devices for power electronics

Applikationskonsult Dynamics 365 & Power Platform

Assistant Professor in Biomedical Science

Integration Engineer

Jag vill få den senaste jobbevakningen för second line

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