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Senior Service Coordinator- Scandinavia

Danfoss -
Linköping

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Heltid

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Engelska
Svenska
Kommunikationsfärdigheter

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Job Description

Job Title: Senior Service Coordinator- Scandinavia

Req ID: 48485

Job Location (Short): Linkoping, SWE

Employment Type: Full Time

Segment: Danfoss Power Electronics and Drives Segment

Job Category: Sales

Work Location Type: Hybrid

The Impact You'll Make

You play a key role in keeping critical service operations running smoothly across Scandinavia. By coordinating complex service cases end to end, you help ensure customers in Denmark, Norway, and Sweden receive reliable, timely support when it matters most.

Your work directly protects delivery performance and customer satisfaction. You bring structure, calm, and clear priorities to a dynamic service environment, enabling technicians, partners, and internal teams to do their best work.

Through your daily decisions and continuous improvement mindset, you help strengthen Danfoss’ service experience and long-term customer trust across the region.

What You’ll Be Doing

Coordinate end-to-end service cases across Scandinavia, from request creation to successful closure, ensuring smooth execution and clear ownership.
Schedule and dispatch field resources and partners, making daily prioritization decisions to respond to changing customer needs and exceptions.
Act as the primary customer contact, providing proactive updates, managing expectations, and handling escalations professionally.
Follow up on execution and documentation, ensuring service work is completed on time and closed with high-quality, accurate information.
Identify and drive operational improvements that reduce delays, improve collaboration, and enhance the customer experience.

What We're Looking For

Experience in service coordination, service operations, or technical customer service within a field service or industrial environment.
Strong ability to manage multiple cases and shifting priorities while maintaining structure and focus.
Clear and confident communication skills with customers, technicians, partners, and internal stakeholders.
Confidence to take operational decisions, resolve issues, and escalate when needed to protect delivery and quality.

What You'll Get from Us

At Danfoss, you’ll join a collaborative and international service organization where your contribution is visible and valued. We offer a role with real operational influence, close collaboration across countries, and opportunities to grow your coordination and leadership capabilities.

You’ll work in a culture built on trust, inclusion, and continuous improvement, supported by knowledgeable colleagues and a strong purpose: driving sustainable solutions and reliable service for our customers across the region.

#li-Hybrid

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

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