As a Customer Success Manager, you have overall responsibility for ensuring that our customers receive the right support, solutions, and real business value from Vialumina.
You act as an escalation point and specialist resource for both customers and internal teams in situations that require technical understanding, business perspective, and a holistic view.
The role combines support, customer value creation, and product impact.
Your main responsibilities:
- Act as an escalation point for customer issues and support cases
- Ensure quality and structure in how customers receive support and assistance
- Drive onboarding and ongoing development for larger and more advanced customers
- Support customers in interpreting data and turning insights into decisions
- Serve as a technical and business-oriented sounding board in pre-sales and customer dialogues
- Capture recurring questions, bugs, and needs that impact product development
We believe you:
- Have experience in Customer Success, Support, Solutions, Tech Consulting, or B2B SaaS
- Are comfortable taking ownership of complex customer situations
- Can troubleshoot and problem-solve effectively
- Are technically curious without being a developer
- Understand how strong support connects to customer value, retention, and business outcomes
What we offer
- A key role in a growing SaaS company within mobility and energy
- Real ownership with direct impact on customers, product, and business
- Complex, meaningful customer challenges
- Close collaboration across product, sales, and engineering
- A pragmatic culture with short decision paths and high trust
Apply
Send your CV to [email protected]
Subject: Customer Success Manager
We recruit continuously.
Job Type: Full-time
Work Location: Hybrid remote in 602 28 Norrköping
