University degree in business, finance, insurance, or a related field is an advantage.
Insurance certification (e.g., CII, LOMA, or local equivalent) is preferred.
Experience in customer centric role is desired
Proven ability to deliver high-quality customer service and resolve client issues, whether in insurance, financial services, or other customer-focused industries.
Familiarity with insurance regulations, compliance requirements, and market practices is helpful, but a willingness to learn is equally valued.
Experience handling queries, credit control, or regulatory/tax issues—this could be from working with brokers, clients, or in similar customer support roles.
Participation in process improvement projects or operational enhancements, or a demonstrated interest in finding ways to improve service and efficiency.
Exposure to multinational program administration, or experience working with international clients or teams, is an advantage.
Strong organizational, communication, and problem-solving skills
