Company Description
Job Description
As Senior Product Manager for Store Experience (Checkout / POS), you will play a critical role in shaping the future of our in‑store customer experience. You will own the Point of Sale (POS) product end‑to‑end, driving business value through scalable, user‑centric and data‑informed solutions. You will act as both Product manager and Business expert in this area.
This role combines product strategy, execution, business expertise and continuous improvement, requiring a strong commercial mindset and close collaboration with both business and tech stakeholders.
This is a newly established role within the domain. You will be responsible for setting the direction, defining ways of working, and establishing clear ownership for the checkout product area, operating with a high degree of autonomy and accountability.
Your Responsibilities:
What you will do:
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Own and drive the checkout product vision, strategy, and roadmap in alignment with business goals and retail trends while providing business expertise within the different checkout solutions
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Own the budget and drive business cases by prioritizing investments and evaluating ROI to deliver business and customer value while ensuring long‑term tech sustainability.
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Prioritize and manage the product backlog, ensuring delivery of high‑impact features and improvements.
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Collaborate with cross‑functional teams to ensure checkout capabilities meet operational and customer needs.
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Act as a key link between brands and technology teams, capturing and defining requirements aligned with business needs.
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Secure and manage fit‑for‑purpose checkout hardware, including lifecycle management.
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Facilitate workshops, gather feedback, and ensure alignment across stakeholders.
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Monitor product performance using data, KPIs and user feedback to continuously improve the checkout experience across all touchpoints.
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Collaborate with suppliers and external partners responsible for end‑to‑end checkout solutions.
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Own and drive the ongoing checkout transformation, leading innovation and modernization initiatives.
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Stay ahead of checkout trends, competitor benchmarks and emerging technologies, translating insights into long‑term value creation.
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Establish the checkout product area within the domain, defining structure, governance, and ways of working in close collaboration with brands, tech and operations.
WHO YOU’LL WORK WITH
You will collaborate closely with portfolio brand teams, technology and product teams across the domain, store operations and growth teams, as well as external suppliers and partners. The role involves close interaction with senior stakeholders and leadership across brands and technology.
Qualifications
We are looking for people with…
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6+ years of experience working with Point‑of‑Sale solutions, retail operations, and customer experience.
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Strong commercial and product mindset with experience driving product development and business impact.
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Proven ability to build end‑to‑end product strategy, including scope definition, roadmaps and KPIs.
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Experience building business cases, managing ROI, budgets and total cost of ownership.
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Strong analytical mindset with the ability to solve complex business challenges.
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Experience working in agile environments and cross‑functional setups.
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Strong experience collaborating with and managing suppliers and external partners.
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Experience navigating regulatory and market‑specific requirements across multiple markets.
And people who are…
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Customer‑centric and value‑driven.
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Proactive, innovative and curious.
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Confident decision‑makers who can operate without full consensus.
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Strong communicators who simplify complexity for diverse and senior stakeholders.
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Self‑directed leaders who take full ownership and drive execution.
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Comfortable navigating ambiguity, resistance and change.
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Motivated by building something new, setting direction, and driving an area forward where no established structure previously existed.
Additional Information
This is a full time permanent contract based at our Head Office in Stockholm Sweden
If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than the 12/6 Due to data policies, we only accept applications through our career page.
We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you’ll have the flexibility to work remotely.
WHO WE ARE
As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M Group is an exciting and dynamic place to pursue a career within the fashion industry. H&M Group comprises five Portfolio Brands and four independent brands. The Portfolio brands incorporate COS, Weekday, & Other Stories and Arket, all with high growth ambitions for the future. Portfolio Brands Domain aim is to deliver technological solutions for the entire value chain for all our portfolio brands.
WHY YOU’LL LOVE WORKING HERE
We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, Sweden-based colleagues also receive:
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30 days holiday
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A collective agreement which includes pension and life insurance
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Wellness benefit 4000kr/year
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Benify Benefits Portal
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
We look forward to hearing from you
