Diversity Matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
The Role
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this miss
You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.
The shop/location
Our shop is located in the heart of central Malmö, on Södra Förstadsgatan, one of the city´s most vibrant and well known shopping destinations. Surrounded by a dynamic mix of independent boutiques, major highstreet retailers, cafés and restaurants and both international and Scandinavian design brands. This unique retail setting attracts a diverse flow of locals, commuters and tourists throughout the year.This lively location creates an exciting retail environment with strong footfall, a vibrant community atmosphere and endless opportunities to create memorable customer experiences every day.
What will you be responsible for as a Store Manager?
Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities
Skills, Knowledge & Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
Previous Experience. Applicants should have previous management experience
Application
We want to give you the opportunity to showcase your skills in a way that suits you.
For this role, we are accepting your application in any format you wish. This could be a traditional cover letter, podcast or even a video (both no more than 2-3 minutes long).
Whichever format you choose, your application must clearly answer the following questions:
1) What interests you and motivates you about this role?
2) Why do you believe you will be the right fit for this position?
3) Tell us some specific examples of business successes and results you have achieved while leading a team and what role you played to make that happen
Please remember that the content will be considered to be more important than the way in which it is presented, but it is important that you present answers to the 2 questions above
You can submit your application in English or Swedish, whichever language you feel more comfortable with
Important: As part of our initial screening process we will only consider applications that clearly answer both of the questions above, regardless of the format you chose.
Documentation
All applicants must have the right to work in Sweden and might be required to show documentation upon request
Benefits
Handel's Collective Agreement
A yearly wellbeing contribution (Friskvårdsbidrag)
50% staff discount
Access to Employee Assistance Program
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
New Manager Training:
We offer a 2 months manager training period which will be fully paid and based in your store. Travelling to other Lush shops might be necessary as part of the training programme.
Other Information
Deadline for applications
21st June 2026
Start Date
As soon as possible
