Looking for your next challenge as a Case Manager in the automotive industry?
ALTEN in Gothenburg is seeking a Case Manager to join our team working with Volvo Group Trucks Technology. This is a technical and functional role where you will review and implement design changes, ensuring customer satisfaction and operational efficiency. Whether you are a junior or senior professional, if you are driven, analytical, and solution-oriented, this could be the perfect opportunity for you.
What do we offer?
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A dynamic and international work environment with cutting-edge projects.
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The chance to work with one of the world’s leading automotive manufacturers.
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Professional growth in a company that values innovation and continuous improvement.
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A collaborative team where your expertise will make a real impact.
About the role
As a Case Manager, you will be responsible for reviewing and offering specific design changes requested by internal and external customers. Your work will directly contribute to truck sales, customer satisfaction, and Volvo’s profitability.
You will analyze design requests, compile cost and lead time estimates, and plan activities for each order. Collaboration is key, you’ll work closely with Production Engineering, GTT, and international teams to ensure smooth operations. Additionally, you’ll perform light risk assessments and contribute to product and process improvements.
This role requires a technical mindset, strong problem-solving skills, and the ability to drive efficiency while adhering to company policies.
Your main responsibilities
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Receive, investigate, and analyze customer design requests.
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Cooperate with internal teams (Tuve CA, Gent, Umeå, GTT, Terberg) to ensure smooth workflows.
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Compile cost and lead time estimates for design changes.
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Plan and coordinate CA (Customer Adaptation) activities for orders.
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Perform risk assessments for each design request.
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Contribute to product and process projects with a focus on best practices.
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Drive efficiency improvements in line with business goals.
