Customer & Sales Support Manager
As Customer & Sales Support Manager you will lead the transformation of our Customer & Sales Support function — becoming a proactive, value‑adding first-line sales support engine. You’ll build a high-performing, function with the mission: to ensure fast, accurate, and seamless execution across the
Lead Quote Order Cash journey, enabling higher conversion, stronger customer loyalty, and efficient commercial execution.
This is a leadership role with real impact: you build capability, set standards, and create ways of working that support sustainable growth and outstanding service.
Key responsibilities
In this role, you will:
- Lead, coach, and develop a decentralized Customer & Sales Support organization located in different parts of Sweden with clear accountability, structure, and performance routines
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Own the operational execution of the Lead Quote Order Cash support layer, ensuring speed, quality, and compliance
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Drive the shift from reactive support to proactive first‑line sales and support, improving conversion and customer retention
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Establish and govern standardized processes, SOPs, SLAs, and clear RACI models for scalable and predictable execution
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Act as the first-line support engine for Sales, KAM, OEM, and Project Sales teams
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Partner closely with Sales leadership to improve conversion quality, commercial execution, and customer experience
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Ensure disciplined digital ways of working with high data quality in CRM, ERP, and e‑commerce systems
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Use VOC insights and recurring issue analysis to drive corrective and preventive actions cross-functionally
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Deliver continuous productivity and cost‑to‑serve improvements while safeguarding service and compliance
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Drive automation and self-service initiatives to reduce manual work and increase efficiency
What you bring
To succeed in this role, you bring:
- 8+ years proven experience in leadership roles within Customer Support, Sales Support, or Sales Operations within a B2B environment
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Bachelor’s degree or higher in a related field or equivalent experience
- Experience leading decentralized or multi-site teams with strong performance management and development focus
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Solid understanding of Quote-to-Order / Order-to-Cash processes and cross-functional dependencies
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Strong capability in process design, including SOPs, SLAs, RACI models, and operational governance
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Demonstrated success transforming reactive support into proactive, value-adding sales support
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A digital and data-driven mindset with proven experience driving CRM/ERP adoption and data quality
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A coaching and change-oriented leadership style that builds capability and accountability
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Fluency in Swedish and English, and confidence working in cross-functional, matrixed environments
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Ability to work from Stockholm or Gothenburg
About Camfil
Camfil is a leading company in the industrial sector with a global presence. The company group consists of 41 companies in 30+ countries with 30 factories worldwide. Headquartered in Stockholm, Sweden, worldwide Camfil has 6000 employees. We prioritize a decentralized steering model with a trend towards a more structured and integrated model to manage our growth effectively.
Camfil Group, has a foundation of high entrepreneurial culture with a down-to-earth leadership style. Our organization values experience, effectiveness, common sense, and mutual respect. We prioritize inclusivity, diversity and a supportive work environment where humor and interpersonal support make challenging tasks easier. You can read more about
Camfil at:
www.camfil.com.
- Please note that as we don´t provide visa sponsorship for this opportunity, in order to be considered for this position you need to have the right to work in the country where this role is based.
