Are you looking for a workplace for the future?
We are now looking for someone who wants to work with Service Management within Service Delivery Coordination & Operational Excellence in our Datacenter Infrastructure team.
This is how you’ll make a difference with us.
We are building a strong and modern Service Management team with a clear focus on process clarity, smooth workload distribution, and operational excellence across our delivery streams. While each role has its own core alignment, we never work in silos — we deliver as one team and support each other across boundaries. Regardless of your core, you contribute to day‑to‑day coordination, data‑driven prioritisation, KPI work, and continuous improvement using PDCA/DMAIC. Standardisation, documentation, and smart automation solutions are a natural part of our daily work.
Within the team, we work closely with both our team lead and the architecture group, who own our technical roadmaps. Together, we ensure that strategic directions, planned technical changes, and upcoming uplifts are well understood, put into practice, and anchored within the team. A key part of the role also involves close collaboration with our vendor coordinator — planning purchases, handling spare and replacement units, and ensuring that materials and services are booked, approved, and traceable in our ticket and change flows. All of this ensures that our deliveries remain stable, predictable, and well‑synchronised.
We work cross‑functionally with delivery teams, security, network/infrastructure, and the business to maintain pace and high quality throughout the entire value chain. At the same time, we build long‑term structure by standardising and documenting our processes, ways of working, runbooks, playbooks, policies, and checklists — ensuring they are clear, scalable, and auditable.
Our way of working is strongly data‑driven. We create operational views that visualise KPIs, SLAs, backlog/aging, and WIP limits — insights that we use to follow up, prioritise, and drive improvements. Where it makes the biggest impact, we automate manual steps through scheduling, reminders, or reporting packages.
As a team, we facilitate forums such as stand‑ups, handovers, and retrospectives, ensuring that decisions, actions, and follow‑ups stay aligned. In this way, we build a rhythm where quality, learning, and continuous improvement become a natural part of everyday work.
We are currently looking to fill three roles within the following focus areas, or ‘cores’, in the team:
1) Process & Operations
In this role, you create structure and stability in our deliveries. You ensure clear and effective processes — from incident and change management to everyday housekeeping and standard changes. With strong domain knowledge in datacenter operations and a broad technical understanding of platforms, operating systems, and virtualization, you make sure that decisions and ways of working remain consistent across the entire technology stack, including licensing and compliance aspects.
You lead the work of cleaning up and stabilizing process flows, defining standard changes, and securing data quality in our ticket and change management tools. Together with our security functions, you establish clear procedures and a shared “heartbeat,” where planning, execution, control, and improvement take place in regular cycles. The result: clear, measurable, and consistently followed ways of working that strengthen our delivery every single day.
2) Workforce & Prioritization
In this role, you are the person who keeps the flow together. You are responsible for planning and scheduling, ensuring that capacity matches demand and managing workload peaks in a smart and structured way. You own intake and triage, prioritize and dispatch work, and make sure the right task reaches the right person at the right time — supported by clear WIP limits, transparent queue and SLA policies, and well‑defined escalation paths.
You build and run operational dashboards that visualize workload, throughput, and aging, follow up on SLAs, and identify bottlenecks before they impact delivery. By actively balancing capacity, planning shifts, on‑call rotations, and vacations, and holding the daily structure together, you create a steady pace and a delivery flow the team can rely on.
3) Delivery QA & Operational Excellence (OPEX)
In this role, you are the team’s engine for improvement — the person who drives us forward week by week. You identify the right measurement points, build clear KPI hierarchies, and create insight into cause‑and‑effect chains that connect leading indicators to actual outcomes. By gathering and combining data from multiple sources, you enable the team to make faster and smarter decisions.
You lead our data‑driven improvement work through PDCA/DMAIC: you formulate hypotheses, design experiments, build visualizations, and prioritize actions based on impact per invested hour. Using modern tools and AI/AIOps, you identify patterns in incident data, suggest root causes and corrective actions, group alerts, and generate summaries that strengthen analysis and prioritization.
A key part of the role is integrating improvements into our standardized ways of working. You establish guardrails and clear quality criteria, ensuring that our playbooks and standard work are continuously refined. Everything you drive becomes measurable: you demonstrate before/after effects, visualize value, speed, and quality, and make progress visible across the organization.
Are you the one we are looking for?
We are seeking senior candidates (minimum 3 years of experience) with backgrounds at the intersection of technology, processes, and operational coordination. Relevant educational backgrounds include, for example, Systems Science/IT Management, Datacenter/IT Infrastructure, and Lean/Quality Development. Typical previous roles may include Service Delivery Manager/Coordinator, infrastructure or operations roles with coordination responsibilities, as well as Operations/OPEX Analysts or PMO professionals. For these positions, Swedish language skills are considered a merit.
