AWS is seeking a sales professional to manage global customer relationships with global Automotive & Manufacturing customers. You will define and execute a CXO relationship strategy within the account, including engaging with a dedicated account team, AWS leaders for executive sponsorship, coordinating executive business reviews, enabling customer value creation and growth.
The Global Account Manager ("GAM") will partner with the customer to build strategic relationships, articulate a clear vision, and deliver business value. The successful GAM will develop and execute a strategy for earning customer trust and driving AWS solution and service adoption across the customer's IT/Digital, Line of Business (LoB) / Engineering, and Operations leadership. The GAM will work with all appropriate AWS resources (Executives, other Account Manager(s), Solution Architects, Customer Solutions Managers, Industry Specialists, Marketing, Partners, Support, Service Teams and Professional Services) to deliver customer outcomes. This is an Individual Contributor role that necessitates an account leader mindset. The GAM will also effectively leverage existing programs and mechanisms, contribute to new mechanisms, and develop formal case studies and other forms of references highlighting outcomes and solutions running on AWS.
Key job responsibilities
- Identifying and building trusted advisor relationships with key influencers and decision-makers, specifically CxOs, at the customer, across LoB and functional areas (Digital, Data, Engineering, and Operations).
- Working closely with internal AWS team members and programs, as well as external SI and ISV partners, to support the best business solution(s) for customers.
- Defining a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.
- Displaying strong communication presence in meetings. Should be effective in communicating via email, phone, and face to face, and comfortable writing executive briefing documents for, and communicating with, senior executives at the company.
- Operating with autonomy and discretion. Sound business judgment is critical in routine customer engagement.
- Participating in the negotiation and closing of legal agreements and contracts.
- Maintaining knowledge of AWS's broad solution and service offerings, with a focus on connecting cloud and AI capabilities to the customer's business, technology and operational priorities.
- Working with marketing and communications to develop formal references, PR and case studies.
A day in the life
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About the team
**Why AWS?** Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
**Inclusive Team Culture** Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
**Mentorship & Career Growth** We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
**Work/Life Balance** We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
- - Experience in management of large, complex enterprise accounts or equivalent
- - Bachelor's degree in science, technology, engineering, math, business or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
