Our Opening and Your Responsibilities
Do you enjoy combining technical expertise with project coordination and customer interaction? We are looking for a Service Software Specialist & Project Coordinator to join our Service organization and play a key role in delivering software solutions and service projects across multiple business areas.
In this position, you will be responsible for coordinating and delivering software implementation projects, supporting customers throughout the entire lifecycle, from planning and installation to commissioning, training, and ongoing support. Acting as the main technical point of contact, you will work closely with customers, service technicians, sales teams, planning functions, and product organizations to ensure successful deployments and an outstanding customer experience.
Key Responsibilities
- Lead and coordinate software implementation projects, installations, and service activities.
- Install, configure, test, and commission software solutions both remotely and on customer sites.
- Act as the primary contact for software-related technical support and service issues.
- Collaborate with customers and internal stakeholders to define project requirements, timelines, and deliverables.
- Ensure all technical, operational, and IT prerequisites are in place before project execution.
- Coordinate software upgrades, updates, migrations, and incident resolution activities.
- Support sales teams with technical expertise and customer-specific software requirements.
- Deliver user training and provide guidance to customers and internal teams when required.
- Maintain project documentation and contribute to continuous improvement of service delivery processes.
Who You Are
You are a structured and customer-oriented professional with a strong technical background and a passion for delivering successful projects. You have the ability to manage multiple priorities, communicate effectively with different stakeholders, and translate technical solutions into customer value.
What You Need to Succeed
Qualifications & Experience
- Post-secondary education in Information Technology, Engineering, Software Systems, or a related field.
- Experience with software installation, configuration, troubleshooting, and technical support.
- Strong understanding of IT environments and software deployment processes.
- Experience coordinating projects, technical implementations, or customer installations.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently while collaborating effectively across teams.
- Fluent in English and at least one Nordic language.
- Valid Category B driver's license.
- Project management experience or certification is considered an advantage.
Our Offer to You
We offer:
- Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
- A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
- Free parking and direct access to public transport
- Employees in Urdorf can purchase monthly lunch checks and enjoy healthy meals at a reduced price, either externally or in our cafeteria
- A range of additional attractive benefits, including employee discounts at select area businesses
You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.
Have we raised your interest? Then we look forward to receiving your complete application at our Job portal.
Please note that we do not accept any application documents via e-mail, only applications submitted on our job platform due to our data protection guidelines. Furthermore, we do currently not accept applications from recruitment agencies for this role.
If you have any question, please do not hesitate to contact our Talent Acquisition Team
[email protected].
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
