15 bästa jobben som sr account executive i stockholm (Rekryterar nu!)

Regional Manager, Vendor Onboarding Design
foodora —Stockholm
- Kommunikationsfärdigheter
- Förhandling
Senior Sales Development Representative
Bannerflow —Stockholm
- Engelska
- Föräldraledighet
Ansök direkt
8d
AI & Digital Transformation Consultant
Curamando —Stockholm
- Försäljning
- Engelska
- Kommunikationsfärdigheter
2 tim
Senior Platform Engineer (data)
Zendr —Solna
- Masterexamen
- Python
Ansök direkt
Senior Cybersecurity Advisor & Account Executive
Cygni AB —Stockholm
- Heltid
Principal Platform Advisor - Stockholm
Legora —Stockholm
- Heltid
Cyber Security Solutions Engineer
Detectify —Stockholm
- Engelska
- Kontor
2d
Solutions Architect - Nordics Fungible
Databricks —Stockholm
- Python
Ansök direkt
1d
Team Lead Legal Engineering, Law Firms, Scandinavia & Baltics
Legora —Stockholm
- Heltid
- Engelska
3d
Vice President, Head of Open Banking
Tink AB —Stockholm
- Kontor
- Masterexamen
- Kandidatexamen
Ansök direkt
Manager, Pre-Sales and Solution Engineering - Nordics
Celonis —Stockholm
- Heltid
- Analytisk förmåga
- Ledarskap
- Betald semester
- Föräldraledighet
Head of Value Engineering - Nordics
Celonis —Stockholm
- Heltid
- Analytisk förmåga
- Ledarskap
- Betald semester
- Föräldraledighet
Senior Solutions Architect
Databricks —Stockholm
- Försäljning
- Kommunikationsfärdigheter
Ansök direkt
Delivery Solutions Architect
Databricks —Stockholm
- Kandidatexamen
- Ledarskap
- Python
Ansök direkt
AI & Digital Transformation Manager
Curamando —Stockholm
- Försäljning
- Engelska
- Ledarskap
2 tim

Other jobs to consider

Find your next job by exploring related positions.

Senior Key Account Manager – Nordics
Vantive —Kista
Develop and execute strategic account plans for key healthcare customers across the Nordics. You will drive market growth through account planning, stakeholder…
Senior Business Development Manager
Brite —Stockholm
Ready to shape the future of open banking? Brite is actively looking for an enthusiastic and experienced Senior Business Development Manager to drive our…

Jag vill få den senaste jobbevakningen för sr account executive i stockholm

Genom att logga in på ditt konto godkänner du SimplyHireds användarvillkor och samtycker till vår cookie- och sekretesspolicy.

Utforska jobb på fler orter

sr account executive jobs near stockholm

Jobb som Transformation Manager i Stockholm

Jobb som Engineering Team Leader i Stockholm

Jobb som Digital Transformation Consultant i Stockholm

Jobb som Senior Solution Architect i Stockholm

Jobb som Solutions Engineer i Stockholm

Jobb som Vice President i Stockholm

Jobb som Solution Architect i Stockholm

Jobb som Senior Account Executive i Stockholm

Jobb som Cybersecurity Engineer i Stockholm

Jobb som Engineer i Stockholm

Jobb som Office Manager i Malmö

Jobb som Accounting Manager i Stockholm

Jobb som Transformation Manager i Malmö

Jobb som Key Account Manager i Jönköping

Jobb som Internship Industrial Engineering i Stockholm

Jobb som Engineering Team Leader i Mölndal

Jobb som Engineering Team Leader i Eskilstuna

Jobb som Hr Team Lead i Stockholm

Jobb som Engineering Team Leader i Ludvika

Jobb som Team Leader i Västerås

Regional Manager, Vendor Onboarding Design

foodora -
Stockholm

Ansök nu

Jobbinformation

Tillsvidare

Kvalifikationer

Kommunikationsfärdigheter
Förhandling

Fullständig jobbeskrivning

The Team Lead, BPO – EU/TR, is accountable for the success of the BPO network and overall service delivery performance. This role is responsible for selecting and managing outsourced partners, ensuring robust contractual frameworks are in place, and maintaining strong relationships with both external partners and internal stakeholders.

The position ensures that all BPO operations align with financial targets while delivering excellent outcomes for customers, riders, and vendors. In addition, this role leads a team of Vendor Managers who act as the interface between internal Marketplace teams and external partners through structured governance.

This is a senior leadership role requiring deep expertise in outsourcing, strong communication and stakeholder management skills, and solid experience in operational and financial oversight of large-scale service delivery models. The role holder will be ultimately accountable for outsourcing delivery across the EU markets and Turkey.

Key Responsibilities

Build and maintain the BPO partner footprint across the EU/TR, ensuring the network can support all required agent profiles, languages, and volumes.
Ensure full attainment of monthly capacity requirements, measured by delivered hours versus requested hours.
Oversee contractual compliance across all BPO partners, ensuring active agreements meet company standards and support strong account relationships.
Anticipate and assess the impact of contractual changes on cost, capacity, and partner allocations.
Own overall CSAT and QA performance across BPO partners, ensuring policies and processes are applied correctly, agents are appropriately trained, and compliance standards are maintained.
Ensure customer experience insights, product feedback, policy issues, and contact drivers are effectively fed back to the relevant internal stakeholders.
Lead the financial oversight of the EU BPO network, including total cost, cost per contact, and agent pricing.
Monitor market conditions, language capabilities, and skill availability across global BPO providers to support informed decision-making.
Manage and develop a team of Vendor Managers by setting clear expectations, empowering delivery, supporting development, and providing regular performance feedback.
Ensure the internal team is appropriately resourced to sustain high performance across the BPO network.
Build strong relationships with internal teams specialized in market knowledge and operational execution to ensure partner networks are aligned with business needs.
Help establish processes and workflows that enable BPO partners to manage change effectively and provide actionable customer and contact insights back into the business.
Validate partner invoices, ensure timely payment, and track spend against forecasts while maintaining competitiveness against market standards.
Develop long-term strategies for partner footprint management and allocation planning to meet business needs and reward high-performing partners.
Act as a senior leader for the EU BPO network, engaging with executives and driving strategy across Service and CX, including WFM, Enablement, Center of Excellence (COE), Vendor Operations, Marketplace, Opex, and Transformation teams.

Qualifications

Minimum of 8 years of experience managing BPO vendor delivery across multiple partner relationships.
Proven track record in managing operational metrics, costs, partner relationships, network footprint, and employee satisfaction.
Deep knowledge of BPO networks, providers, and outsourcing models within the EU.
Strong strategic capability to design and scale a BPO network across multiple services, languages, and capacity requirements.
Experience with BPO contracts, purchase orders, invoices, and payment processes for third-party vendors.
Strong understanding of outsourcing terminology, SLAs, performance metrics, penalties, account management, and standard contact center operations.
Proficiency in analyzing pricing models across global markets and forecasting financial impact.
Excellent communication and presentation skills, with the ability to influence internal stakeholders and external partners.

Skills and Competencies

Strategic thinking and problem-solving
Strong financial and commercial acumen
Vendor and stakeholder management
Leadership and people development
Operational excellence and performance management
Excellent negotiation and communication skills
Ability to work in a fast-paced, matrixed, and international environment

Ansök nu

Förfina din sökning

sr account executive jobb i stockholm

Regional Manager, Vendor Onboarding Design

Senior Sales Development Representative

AI & Digital Transformation Consultant

Senior Platform Engineer (data)

Senior Cybersecurity Advisor & Account Executive

Principal Platform Advisor - Stockholm

Cyber Security Solutions Engineer

Solutions Architect - Nordics Fungible

Team Lead Legal Engineering, Law Firms, Scandinavia & Baltics

Vice President, Head of Open Banking

Manager, Pre-Sales and Solution Engineering - Nordics

Head of Value Engineering - Nordics

Senior Solutions Architect

Delivery Solutions Architect

AI & Digital Transformation Manager

Other jobs to consider

Jag vill få den senaste jobbevakningen för sr account executive i stockholm

Related Searches

Utforska jobb på fler orter

Key Responsibilities

Qualifications

Skills and Competencies

Verktyg för jobbsökare

Arbetsgivarverktyg

Bläddra bland

Håll kontakten