Do you have a strong commercial mindset and a talent for building strategic customer relationships that drive measurable business impact? Are you fluent in German and comfortable working in English in an international environment? Join PriceShape as a Senior Customer Success Manager and take ownership of our DACH portfolio, driving growth, retention, and expansion across strategic and enterprise accounts.
In this role, you’ll manage a portfolio of high-value German-speaking customers and act as a trusted advisor to senior stakeholders. You’ll gain a deep understanding of their business goals, challenge the status quo, and help them achieve stronger commercial outcomes with PriceShape. By optimizing pricing strategies and delivering measurable results, you’ll create tangible value across their organizations.
You’ll collaborate closely with Sales, Product, Marketing, and leadership to ensure a proactive and strategic customer experience, continuously driving adoption, engagement, and growth.
This role is ideal for someone who thrives in a high-impact position, enjoys taking ownership, and combines relationship management with strong commercial and analytical skills.
You will be responsible for managing and growing a portfolio of strategic DACH accounts, with a strong focus on proactive engagement, value realization, and long-term impact:
Own and manage a portfolio of strategic B2B and enterprise customers in the DACH region as the primary point of contact
Act as a trusted advisor to senior stakeholders, guiding them toward stronger commercial decisions
Drive onboarding and ensure successful product adoption across teams and functions
Proactively engage customers to understand business goals, KPIs, and performance drivers
Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
Translate product usage into measurable business outcomes
Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
Build strong relationships across multiple stakeholders within enterprise organizations
Identify opportunities to increase adoption, retention, and revenue expansion
Ensure renewal readiness and full lifecycle ownership of strategic accounts
Collaborate with Sales on expansion opportunities and strategic account planning
Maintain accurate CRM data, portfolio insights, and customer health tracking
You will also contribute to strengthening our Customer Success function:
Collaborate with Product, Tech, and Marketing to provide structured customer insights and feedback
Contribute to onboarding improvements, proactive engagement models, and best practices
Support development of Customer Success playbooks and frameworks
Share insights on customer needs, feature requests, and market trends in the DACH region
Support customer advocacy initiatives (case studies, references, success stories)
Mentor and support less experienced colleagues informally
We’re looking for a proactive, commercially driven, and customer-centric senior professional who thrives in a strategic role and enjoys managing complex enterprise relationships.
5–8+ years of experience in Customer Success, Account Management, or similar client-facing roles
Experience managing complex B2B customer relationships and strategic portfolios
Proven track record of driving customer adoption, retention, and revenue growth
Experience working with senior stakeholders and executive decision-makers
Strong ability to manage multiple strategic accounts in a structured and disciplined way
Excellent communication skills, with the confidence to challenge and guide stakeholders constructively
Analytical mindset with the ability to turn insights into actionable recommendations
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
Fluent in German and English (both written and spoken)
Experience within e-commerce, retail, or consumer brands
Exposure to pricing strategy, revenue optimization, or marketing performance tools
Experience working with data-driven or complex SaaS solutions
Familiarity with AI tools for customer insights or communication
A fast-growing international SaaS company with strong ambitions
A senior, high-impact role with ownership of strategic DACH accounts
A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
A supportive and international team with a strong team spirit
A culture built on trust, ownership, and work-life balance
A customer-centric environment focused on long-term value creation
Clear development opportunities within Customer Success, cross departmental and leadership
Competitive compensation package including base salary and commission
Modern office in Stockholm with hybrid work flexibility
Occasional travel to Aarhus and within the DACH region
PriceShape is an international SaaS company headquartered in Aarhus, Denmark. We’ve developed a price monitoring and comparison platform that helps retailers and brands increase revenue and profitability through dynamic pricing and competitor tracking.
We are 100+ colleagues across 25+ nationalities and growing rapidly. Today, we serve customers in more than 25 countries and aim to become the global category leader.
If this role sounds like a good fit, we’d love to hear from you. Please send your application and CV as soon as possible—we review candidates on an ongoing basis.
For any questions about the role, feel free to reach out to:
Talent Acquisition Consultant, Linette Thøgersen, at [email protected]
