Pacera unifies financial close, consolidation and FP&A into one intelligent platform. With AARO, Aico and Mercur, finance teams turn trusted data into AI-driven insight — powering robust, scalable, and smarter decision-making for the Office of the CFO.
Pacera is hiring a Technical Delivery Lead to run the day-to-day flow of work in our Cloud operations team. You'll be the first point of contact for incoming Jira tickets — triaging, prioritizing, and assigning them across the team — and you'll stay close to each ticket through to completion, unblocking engineers and keeping stakeholders informed along the way.
This is a hybrid role — part dispatcher, part delivery owner, part hands-on engineer. You'll need a strong technical foundation in infrastructure and cloud systems to make good triage and prioritisation calls, along with the leadership skills to keep a team of engineers focused. Ticket management won't fill your whole week, so you'll also spend meaningful time working hands-on as an engineer.
Solid hands-on background in infrastructure and cloud technologies.
Experience working in a virtualized environment (ideally OpenStack and/or VMware), across both Windows and Linux systems, and comfort collaborating with outsourced/managed cloud partners.
Proven experience leading or coordinating a technical team, including people management or team-lead responsibilities.
Strong track record working in a SaaS or DevOps environment, with a good understanding of platform operations and reliability practices.
Deep familiarity with Jira (or similar ticketing/work-management tools) for triage, assignment, and workflow reporting. You should have a strong background as a power user of Jira, configuring ticket layout, workflows, automations and so on.
Excellent prioritization and organizational skills — comfortable managing a high volume of incoming requests across multiple workstreams.
Strong communication skills, with the ability to translate technical detail for both engineers and non-technical stakeholders.
A proactive, ownership-driven mindset — you follow through until tickets are actually resolved, not just assigned.
Pacera is redefining financial operations for the Office of the CFO — powering planning, financial close, consolidation, and reporting through one unified platform, trusted by 700+ organisations and 70,000+ users across more than 140 countries.
Our platform brings together three specialised products — Aico by Pacera, AARO by Pacera, and Mercur by Pacera — giving finance teams the accuracy, control, and confidence they need to run mission-critical operations, without compromise.
Mercur powers FP&A, budgeting, forecasting, business intelligence, and financial analytics
Each product has a loyal customer base and a strong track record of growth. Built on decades of proven expertise, our platform helps finance and executive leaders automate, govern, and make faster, smarter decisions.
We're headquartered in Stockholm, with offices across Sweden, Finland, Latvia, and the UK. And we're driven by the same principles wherever we are: collaboration, continuous learning, flexibility, curiosity, and the drive to win together.
Backed by Accel-KKR, a global technology-focused investment firm, the group has ambitious growth plans driven by both organic expansion and acquisitions. We are now strengthening our operations by investing in key roles that support our platform and future scalability.
This is a permanent, full-time position. The role will be based in Stockholm.
Our process typically involves an initial conversation with our recruitment team, a hiring manager interview, and a final stage interview including a role specific task.
We warmly welcome your application.
Please note; as part of our recruitment process, we carry out reference checks, ID verification, and background screening. All roles include a probationary period, as set out in the employment contract
