Job ID:43460
Location:Gothenburg: Johan Willins Gata 6
Position Category:Management
Position Type:Employee Fixed Term
IR35 Status:[[custIR35]]
To lead LRQA’s Inspection and Assessment business in Nordics and Baltics, delivering commercial growth, operational excellence, and strategic transformation. This role is accountable for P&L performance, client satisfaction, and team capability across both service lines.
The successful candidate will be a commercially astute, performance-driven leader who proactively identifies market opportunities, drives cross-functional collaboration (especially with Sales), and builds a culture of accountability and continuous improvement.
Commercial Leadership
- Own and deliver the P&L, with clear accountability for revenue, margin, and cash targets.
- Partner with Sales to co-develop and execute commercial strategies.
- Proactively identify and pursue growth opportunities across sectors, services, and partnerships.
- Deliver performance reviews with clarity and rigour, using data to drive accountability and improvement.
Strategic and Operational Execution
- Develop and implement a 3-year strategic plan aligned with LRQA’s global strategy and local market dynamics.
- Lead operational planning and resource optimisation to ensure efficient, compliant, and client-centric service delivery.
- Drive digital transformation and innovation across both Inspection and Assessment to enhance value and scalability.
Client and Market Engagement
- Represent LRQA externally, building relationships with key clients, regulators, and industry bodies.
- Lead service recovery and quality improvement initiatives in collaboration with Technical & Quality teams.
- Deepen client relationships through proactive engagement, solution development, and strategic account management.
People and Culture
- Build and lead a high-performing, commercially aware team through effective recruitment, coaching, and performance mgm.
- Foster a culture of ownership, agility, and client-centricity across all levels of the organisation.
- Champion employee engagement and talent development, ensuring succession readiness and capability growth.
Cross-Functional Collaboration
- Work closely with Client Operations to ensure seamless delivery and operational excellence.
- Collaborate with Product and Technical teams to support new service development and capability building.
- Influence global processes and tools to improve customer experience and service delivery.
Success Behaviours & SMART Measures
Translates strategy into profitable growth
Achieve YoY revenue growth
Holds teams accountable with clarity and fairness
100% of direct reports receive quarterly performance reviews with documented outcomes
Proactive Market Scanning
Identifies and acts on new opportunities
Minimum 3 new commercial opportunities initiated per quarter, with pipeline tracking
Builds strong, lasting client relationships
90% client retention rate and +10% NPS improvement YoY
Works cross-functionally to deliver results
Joint planning sessions with Sales and Client Ops held monthly with action plans
Drives transformation and innovation
At least 2 digital or process innovations implemented annually with measurable impact
Builds capability and succession
90% of team with development plans; 1 internal successor identified for key roles
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).
