Alfa Laval Energy Division Marketing is looking for Commercial Excellence & Customer Experience Manager
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
The Energy Division is accelerating its growth agenda by transforming customer journeys and strengthening commercial performance across the business. As Commercial Excellence & Customer Experience (CX) Manager, you will play a key role in helping us create seamless customer experiences and turn market opportunities into measurable business results. Working across Business Units, Sales and Marketing, you will leverage customer insights, funnel analytics and commercial data to identify opportunities, improve conversion and drive customer engagement throughout the buying journey. You will combine strategic thinking with hands-on execution, leading initiatives that improve customer experience, strengthen commercial excellence and enable a more data-driven approach to growth across the division and sales companies.
Key Responsibilities for this role entail:
CX & Journey optimization
Funnel performance & Commercial excellence
Data, insights & continuous Improvement
You are a commercially minded with a passion for customer experience, growth and data-driven decision making.
You enjoy turning insights into action and thrive in a collaborative environment where marketing, sales and business priorities intersect. With a strong analytical mindset and a hands-on approach, you are comfortable challenging the status quo, influencing stakeholders and driving meaningful improvements across customer journeys and commercial processes.
Most importantly, you are motivated by creating measurable impact — for customers and for the business.
Bachelor's or master’s degree in Marketing, Business, Analytics, Economics, Engineering, Service Design, Information Systems or a related field
+3 years of experience within customer experience, commercial excellence, growth marketing, analytics or related disciplines
This is a unique opportunity to shape how customer experience and commercial excellence are developed across Alfa Laval. You will work in a truly global environment with colleagues from around the world and have the opportunity to influence customer journeys, commercial performance and business growth across multiple businesses. Your work will have a direct impact on how we create value for customers and accelerate growth.
Assessment practicalities
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
For more information, please contact:
Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division, [email protected]
Kindly send in your application no later than 15th of August 2026. If the right candidate appears, the ad will be closed earlier. Due to summer vacation in the hiring team this process will take longer than expected and we will ensure to revert to you as soon as possible upon our return. Applications sent directly via email will be disregarded without notice due to General Data Protection Regulation (GDPR).
