Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia.
This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script.
We'd like our new colleague to be in the office a minimum of two days per week.
Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up
Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step
Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving
Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today
Communicating fluently in German and English, in writing and by phone or video call
Feeding back what you learn from customers to help us keep improving the product
Fluency in German and English, spoken and written
Some experience in customer support, technical support, customer service or a similar customer-facing role
Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions
Nice to have (but not required)
Desired personality traits
Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix
Strong self-organisation where you'll own your own caseload and daily plan
A logical, curious mind. You genuinely enjoy figuring out why something's broken
Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find:
A truly international team with colleagues from all over the world
A flexible and hybrid-friendly work culture
Opportunities to grow, take ownership, and make a real impact
An open, inclusive, and fun environment where your ideas matter
Flexible work hours and a hybrid setup with at least 2 days from the office.
Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.
On-market pay.
Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like:
Fill out a short application.
Get invited to complete our psychometric and objective assessments through Alva Labs.
Screening call with our Talent team.
Meet the hiring manager.
Complete a role-specific assessment (technical questions or case).
Final interview (in-office).
Offer, references & background checks.
We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience.
