Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents.
We currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. To support our continued expansion, we are now looking for a Support Technician to help our customers get the most out of Evam’s solutions.
This is a role for someone who enjoys solving problems, helping customers, and working with technology that makes a real difference in society.
The Role
As a Support Technician at Evam, you will be part of the team responsible for supporting our customers and ensuring that our products run smoothly in mission-critical environments.
You will work closely with customers, internal technical teams, implementation specialists, and product teams to investigate issues, answer questions, troubleshoot technical problems, and make sure our customers receive fast and professional support.
Your focus is clear: help customers, solve problems, and contribute to a reliable and high-quality customer experience.
What you will do
Provide first-line and second-line support to Evam’s customers
Receive, analyse, prioritise, and follow up on support tickets
Troubleshoot issues related to Evam’s software, devices, integrations, connectivity, configuration, and user environments
Communicate clearly and professionally with customers throughout the support process
Reproduce and document issues for internal technical teams
Support customers with configuration questions and product guidance
Who you are
You are service-minded, curious, and enjoy solving technical problems. You like helping people and can stay calm and structured when issues need to be investigated and resolved.
You are comfortable communicating with customers and can explain technical matters in a simple and professional way. You enjoy working in a team, but you are also able to take responsibility and drive tasks forward independently.
We believe you have
A strong interest in technology, software, hardware, devices, networks, or integrations
Some experience from technical support, IT support, customer service, SaaS support, or a similar role
Good troubleshooting skills and a structured way of working
Strong customer communication skills
The ability to explain technical issues in a clear and simple way
A service-minded attitude and a genuine interest in helping customers
Good written and spoken communication skills in Swedish and English
The willingness to learn and develop in a fast-growing technology company
Why Evam
At Evam, you will work on technology that directly impacts public safety and emergency response. You will join a fast-growing company, work with highly skilled colleagues, and help ensure that first responders have the digital tools they need when it matters the most.
This is an opportunity to grow your technical skills, work close to customers, and become part of a company building the next generation of public safety technology.
GREAT PLACE TO WORK
Flexible working conditions
Personal development
Inclusive culture
Work with the latest technologies without legacy
Choose your own tools
Good retirement benefits
Health care allowance
ABOUT THE COMPANY
Evam exists to save lives. Thousands of times per day.
We deliver mission-critical and resilient software built for real-world operations and are determined to define the next generation of public safety technology.
Andreas Weidlertz | Contact Person
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Evam
Stockholm | Hybrid
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