Start date: 30 Jun
Fulltime, Permanent
Onsite, Darlinghurst, Sydney, NSW
Reporting to: Deputy CEO with a dotted line to the Institute Director/CEO
You're an experienced Practice Manager (or similar in a healthcare setting) who knows how to run a smooth, patient focused clinic while supporting clinicians to do their best work. You bring a strong understanding of outpatient operations, from scheduling and patient flow through to billing and compliance, and you're confident working in a fast-paced, growing environment.
You're organised, calm under pressure, and comfortable juggling competing priorities. Just as importantly, you care about the patient experience and take pride in creating a welcoming, well-run service. You enjoy working closely with clinicians and are motivated by the opportunity to help shape and grow a clinic over time.
As the Clinical Outpatients Practice Manager, you'll be responsible for the day-to-day operations and overall performance of the Institute's outpatient clinics. Working closely with clinicians and support staff, you'll ensure the clinic runs efficiently while maintaining a strong focus on patient experience, safety and quality of care.
This is a hands-on leadership role where you'll balance operational oversight with continuous improvement. With plans to grow the clinic and expand services over the coming years, you'll play a key role in shaping systems, processes and patient pathways to support that growth.
- Overseeing the day-to-day operations of the outpatient clinic, ensuring smooth patient flow and service delivery
- Managing scheduling systems to optimise clinician utilisation and minimise patient wait times
- Supporting clinicians and coordinating workflows to deliver high quality, patient centred care
- Leading front of house and administrative functions to ensure a professional, welcoming patient experience
- Managing billing, Medicare and private billing processes, and supporting financial performance
- Developing and improving policies, processes and systems to enhance efficiency and quality
- Ensuring compliance with healthcare regulations, privacy requirements, and accreditation standards
- Driving the effective use of systems (including Helix and digital tools) to improve operations, reporting and patient engagement
- Proven experience managing a medical practice, outpatient clinic, or healthcare service
- Strong understanding of clinic operations, including scheduling, billing and patient records
- Experience with Medicare, private billing and revenue cycle processes
- Confident using practice management systems and Microsoft 365
- A people focused leader who can support, coach and motivate a small team
- Highly organised, with the ability to manage competing priorities in a busy environment
- A proactive mindset, with a focus on continuous improvement and problem solving
- Comfortable working onsite and contributing to a collaborative, purpose driven team
The Victor Chang Cardiac Research Institute (the Institute) is dedicated to finding cures for cardiovascular disease and is one of the most respected heart research facilities in the world. Renowned for the quality of its breakthroughs, the Institute was established in 1994 and has grown to a team of more than 200 researchers from around the globe, working across five divisions.
A global centre-of-excellence, it integrates Cardiac Physiology and Transplantation, Developmental and Stem Cell Biology, Molecular Cardiology and Biophysics, Structural and Computational Biology, as well as Vascular Biology. At the Institute, we translate our discoveries into new diagnostics, prevention, and treatment of cardiovascular disease - reducing the incidence, severity, and impact of heart disease.
Being part of an Institute that is not only dedicated to finding cures for cardiovascular disease, but one that also strives to ensure our employees and students enjoy a great working environment. We value and are committed to providing a safe working environment that embraces diversity, gender equity and promote flexible working arrangements for all employees.
We encourage Aboriginal and Torres Strait Islander people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation, please let us know.
- Salary packaging (including a $15,900 tax-free component, plus meal and entertainment allowances, holiday accommodation/venue hire plus many more).
- Banking & lifestyle benefits with Commonwealth Bank, including lending offers, discounts from participating retailers and financial wellbeing webinars.
- Fitness Passport
- Excellent environment with new state-of-the-art equipment.
- Collaborative team environment
Continuous learning and development opportunities
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We are only accepting applications from candidates with full working rights in Australia.
Early applications are encouraged, we are reviewing and conducting interviews on a rolling basis upon receiving applications.
Come and work with us & help make a difference.
