At Telavox, we’re looking for a technically skilled Support Agent to serve as the first point of contact for our customers, combining customer service excellence with strong technical troubleshooting skills.
Our customers range from small businesses to large Enterprise clients, which means the technical complexity and expectations vary greatly. In this role, you won’t just answer questions; you’ll investigate issues, identify root causes, and guide customers through technical solutions while ensuring a high-quality support experience from start to finish.
If you enjoy troubleshooting, understanding how systems work, and working in a fast-paced technical environment, this role is for you.
This position is based in our Malmö office, where you’ll join a collaborative team that continuously shares knowledge and develops technical expertise together.
In this role, you will work closely with the support team lead on more difficult technical customer cases. You need to have strong social and technical skills. You will also help out on the support line to give support to our customers. You are responsible for troubleshooting, resolving, and documenting customer issues efficiently while maintaining high customer satisfaction and service quality.
A typical day in this role involves:
- Handling incoming customer requests and resolving technical and administrative issues
- Taking ownership of customer cases from first contact through resolution
- Collaborating closely with SOC, Technical Support Engineers, Customer Success Managers, and Key Account Managers
- Escalating complex cases with clear troubleshooting findings and technical context
- Work closely with the team lead on more advanced troubleshooting.
We’re looking for someone who combines strong communication skills with genuine technical curiosity and a problem-solving mindset.
Competencies:
- Experience in technical support, IT service desk, customer support, or a similar role
- Fluent in Swedish and English, both written and spoken
- Strong troubleshooting and analytical skills
- Comfortable working with technical systems, SaaS platforms, and administrative tools
- Experience working with ticketing systems like Hubspot, Zendesk, and Salesforce.
- Interest in telephony, VoIP, networking, or cloud-based services is highly meritorious
- Eager to learn, develop technical expertise, and collaborate with others
You enjoy interacting with people, but you are equally motivated by solving technical challenges and understanding how things work behind the scenes.
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.
Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
Read more about our new HQ in Malmö !
At Telavox, we don't focus on fitting in; we focus on making room for everyone.
We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.
For any questions, feel free to reach out to HRBP Terese Arnkvist at [email protected]
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