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IT Systems & Support Technician

My3twelve AB
Stockholm

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Jobbinformation

Tillsvidare | Heltid
2 dagar sedan

Kvalifikationer

XML
C#
Windows
Kandidatexamen
Azure-certifiering
Linux
PowerShell
IT

Fullständig jobbeskrivning

This is a full-time, onsite position based in Stockholm, Sweden.
Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight.

Key Responsibilities

Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms
Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.)
Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.)
Transition lab operations to cloud-hosted environments
Develop and deploy automation scripts (PowerShell or similar)
Set up lab infrastructure (racking, cabling, servers, provisioning)
Own and improve processes for managing technical requests, tracking issues, and communicating status
Deliver both tactical (day-to-day) and strategic (long-term) IT projects
Evaluate and recommend hardware solutions for diverse technical needs
Monitor, maintain, and secure servers, networks, and computer systems
Implement system updates, patches, backups, and disaster recovery operations
Ensure compliance with security, privacy, and regulatory requirements
Collaborate with cross-functional teams to resolve issues and enhance system performance
Document IT procedures and system configurations
Independently drive projects to completion, acting as a technical project manager:
Develop project plans and timelines
Proactively identify and mitigate risks
Communicate project status and milestones to stakeholders
Facilitate team meetings and stakeholder reviews
Track KPIs and project outcomes
Capture lessons learned and implemented best practices

Qualifications

3–5 years’ experience in IT operations or similar roles
Bachelor’s degree in Computer Science, Information Technology, or related field
Strong scripting skills (PowerShell, C# preferred)
Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML
Experience with network administration, security, and Azure virtual machines
Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO)
Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.)
Ability to work independently and collaboratively
Service-minded, positive, can-do attitude
Highly Recommended:
Experience in IT operations/engineering for a game studio
Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate
Experience troubleshooting client issues in complex corporate environments
Experience in technical lab environments and front-line IT operations

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