14 bästa jobben som sr account executive i stockholm (Rekryterar nu!)

Regional Manager, Vendor Onboarding Design
foodora —Stockholm
- Kommunikationsfärdigheter
- Förhandling
Senior Sales Development Representative
Bannerflow —Stockholm
- Engelska
- Föräldraledighet
Ansök direkt
7d
Senior Platform Engineer (data)
Zendr —Solna
- Masterexamen
- Python
Ansök direkt
Senior Cybersecurity Advisor & Account Executive
Cygni AB —Stockholm
- Heltid
Principal Platform Advisor - Stockholm
Legora —Stockholm
- Heltid
Cyber Security Solutions Engineer
Detectify —Stockholm
- Engelska
- Kontor
1d
Sr. GTM Specialist Solution Architect GenAI, EU North, EMEA Data and AI Solutions Architecture
AWS EMEA SARL (Sweden Branch) —Stockholm
- Heltid
- Maskininlärning
- Kommunikationsfärdigheter
Solutions Architect - Nordics Fungible
Databricks —Stockholm
- Python
Ansök direkt
21 tim
Team Lead Legal Engineering, Law Firms, Scandinavia & Baltics
Legora —Stockholm
- Heltid
- Engelska
2d
Vice President, Head of Open Banking
Tink AB —Stockholm
- Kontor
- Masterexamen
- Kandidatexamen
Ansök direkt
Manager, Pre-Sales and Solution Engineering - Nordics
Celonis —Stockholm
- Heltid
- Analytisk förmåga
- Ledarskap
- Betald semester
- Föräldraledighet
Head of Value Engineering - Nordics
Celonis —Stockholm
- Heltid
- Analytisk förmåga
- Ledarskap
- Betald semester
- Föräldraledighet
Senior Solutions Architect
Databricks —Stockholm
- Försäljning
- Kommunikationsfärdigheter
Ansök direkt
Delivery Solutions Architect
Databricks —Stockholm
- Kandidatexamen
- Ledarskap
- Python
Ansök direkt

More jobs to discover

Find similar jobs that you might be interested in.

Sales Development Representative till Zendr
Zendr —Solna
Du ansvarar för att skapa affärsmöjligheter genom att identifiera rätt företag, väcka intresse och boka kvalificerade möten åt våra säljare.
Ansök direkt

Jag vill få den senaste jobbevakningen för sr account executive i stockholm

Genom att logga in på ditt konto godkänner du SimplyHireds användarvillkor och samtycker till vår cookie- och sekretesspolicy.

Utforska jobb på fler orter

sr account executive jobs near stockholm

Jobb som Engineering Team Leader i Stockholm

Jobb som Senior Solution Architect i Stockholm

Jobb som Solutions Engineer i Stockholm

Jobb som Vice President i Stockholm

Jobb som Solution Architect i Stockholm

Jobb som Enterprise Architect i Stockholm

Jobb som Senior Account Executive i Stockholm

Jobb som Cybersecurity Engineer i Stockholm

Jobb som Engineer i Stockholm

Jobb som Internship Industrial Engineering i Stockholm

Jobb som Engineering Team Leader i Mölndal

Jobb som Engineering Team Leader i Eskilstuna

Jobb som Hr Team Lead i Stockholm

Jobb som Engineering Team Leader i Ludvika

Jobb som Team Leader i Västerås

Jobb som Team Sport i Malmö

Jobb som Quantitative Analyst i Stockholm

Jobb som Operations Analyst i Stockholm

Jobb som Software Architect i Göteborg

Jobb som Senior Solution Architect i Göteborg

Regional Manager, Vendor Onboarding Design

foodora -
Stockholm

Ansök nu

Jobbinformation

Tillsvidare

Kvalifikationer

Kommunikationsfärdigheter
Förhandling

Fullständig jobbeskrivning

The Team Lead, BPO – EU/TR, is accountable for the success of the BPO network and overall service delivery performance. This role is responsible for selecting and managing outsourced partners, ensuring robust contractual frameworks are in place, and maintaining strong relationships with both external partners and internal stakeholders.

The position ensures that all BPO operations align with financial targets while delivering excellent outcomes for customers, riders, and vendors. In addition, this role leads a team of Vendor Managers who act as the interface between internal Marketplace teams and external partners through structured governance.

This is a senior leadership role requiring deep expertise in outsourcing, strong communication and stakeholder management skills, and solid experience in operational and financial oversight of large-scale service delivery models. The role holder will be ultimately accountable for outsourcing delivery across the EU markets and Turkey.

Key Responsibilities

Build and maintain the BPO partner footprint across the EU/TR, ensuring the network can support all required agent profiles, languages, and volumes.
Ensure full attainment of monthly capacity requirements, measured by delivered hours versus requested hours.
Oversee contractual compliance across all BPO partners, ensuring active agreements meet company standards and support strong account relationships.
Anticipate and assess the impact of contractual changes on cost, capacity, and partner allocations.
Own overall CSAT and QA performance across BPO partners, ensuring policies and processes are applied correctly, agents are appropriately trained, and compliance standards are maintained.
Ensure customer experience insights, product feedback, policy issues, and contact drivers are effectively fed back to the relevant internal stakeholders.
Lead the financial oversight of the EU BPO network, including total cost, cost per contact, and agent pricing.
Monitor market conditions, language capabilities, and skill availability across global BPO providers to support informed decision-making.
Manage and develop a team of Vendor Managers by setting clear expectations, empowering delivery, supporting development, and providing regular performance feedback.
Ensure the internal team is appropriately resourced to sustain high performance across the BPO network.
Build strong relationships with internal teams specialized in market knowledge and operational execution to ensure partner networks are aligned with business needs.
Help establish processes and workflows that enable BPO partners to manage change effectively and provide actionable customer and contact insights back into the business.
Validate partner invoices, ensure timely payment, and track spend against forecasts while maintaining competitiveness against market standards.
Develop long-term strategies for partner footprint management and allocation planning to meet business needs and reward high-performing partners.
Act as a senior leader for the EU BPO network, engaging with executives and driving strategy across Service and CX, including WFM, Enablement, Center of Excellence (COE), Vendor Operations, Marketplace, Opex, and Transformation teams.

Qualifications

Minimum of 8 years of experience managing BPO vendor delivery across multiple partner relationships.
Proven track record in managing operational metrics, costs, partner relationships, network footprint, and employee satisfaction.
Deep knowledge of BPO networks, providers, and outsourcing models within the EU.
Strong strategic capability to design and scale a BPO network across multiple services, languages, and capacity requirements.
Experience with BPO contracts, purchase orders, invoices, and payment processes for third-party vendors.
Strong understanding of outsourcing terminology, SLAs, performance metrics, penalties, account management, and standard contact center operations.
Proficiency in analyzing pricing models across global markets and forecasting financial impact.
Excellent communication and presentation skills, with the ability to influence internal stakeholders and external partners.

Skills and Competencies

Strategic thinking and problem-solving
Strong financial and commercial acumen
Vendor and stakeholder management
Leadership and people development
Operational excellence and performance management
Excellent negotiation and communication skills
Ability to work in a fast-paced, matrixed, and international environment

Ansök nu

Förfina din sökning

sr account executive jobb i stockholm

Regional Manager, Vendor Onboarding Design

Senior Sales Development Representative

Senior Platform Engineer (data)

Senior Cybersecurity Advisor & Account Executive

Principal Platform Advisor - Stockholm

Cyber Security Solutions Engineer

Sr. GTM Specialist Solution Architect GenAI, EU North, EMEA Data and AI Solutions Architecture

Solutions Architect - Nordics Fungible

Team Lead Legal Engineering, Law Firms, Scandinavia & Baltics

Vice President, Head of Open Banking

Manager, Pre-Sales and Solution Engineering - Nordics

Head of Value Engineering - Nordics

Senior Solutions Architect

Delivery Solutions Architect

More jobs to discover

Jag vill få den senaste jobbevakningen för sr account executive i stockholm

Related Searches

Utforska jobb på fler orter

Key Responsibilities

Qualifications

Skills and Competencies

Verktyg för jobbsökare

Arbetsgivarverktyg

Bläddra bland

Håll kontakten