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Customer Service Representative (f/m/d) - Sweden
PAIR Finance GmbH —Stockholm
Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection. A solution-oriented, customer-centric mindset with…
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5 tim

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Core Purpose

Own and optimise the consignment inventory model, ensuring stock accuracy, availability, and financial control across all locations
Deliver data-driven insights to improve stock utilisation, reduce expiry risk, and drive commercial performance
Implement and maintain robust governance, controls, and reporting structures across all consignment activities

Key Responsibilities

Consignment Inventory Control & Governance

Lead the rollout, implementation, and ongoing management of consignment stock agreements, ensuring adherence to contractual terms and annual review cycles
Implement and maintain strict controls over stock additions, reductions, and movements across all consignment locations
Ensure ERP accuracy by aligning consignment stock levels with agreed hospital inventory levels
Oversee monthly stock counts, variance analysis, and reporting to stakeholders within defined timelines
Lead year-end stock validation processes and support audit requirements

Inventory Analysis & Optimisation

Conduct continuous analysis of ordering patterns vs. consignment levels to optimise stock allocation and minimise excess or shortage risk
Identify and proactively manage stock at risk of expiry, including redistribution strategies across locations
Track and reduce write-offs, obsolescence, and slow-moving inventory, reporting trends and corrective actions monthly
Analyse consignment utilisation and demand patterns, providing actionable insights to Sales, Procurement, and Finance
Develop and maintain KPI dashboards (e.g. stock turns, utilisation %, expiry risk, write-off value, consignment accuracy)

Case Stock & Asset Management

Coordinate all case stock movements, including preparation of temporary case consignments for procedures
Ensure full reconciliation of used, missing, or unreturned stock, driving timely follow-up and recovery actions
Manage vendor returns and exchanges to improve stock quality and lifespan
Support improved asset tracking and control initiatives, including system and process enhancements

Process Improvement & Systems Enablement

Drive continuous improvement in consignment processes, controls, and reporting frameworks
Support and lead adoption of ERP (e.g. Business Central/Navision) and digital tools to enhance stock visibility and control
Partner with stakeholders to improve data quality, automation, and reporting accuracy
Contribute to the implementation and optimisation of web ordering portals and digital workflows

Stakeholder & Customer Interface

Act as a key operational liaison between hospitals, sales teams, logistics, and internal functions

Support customer interactions relating to:
- Stock discrepancies and queries
- Order processing and fulfilment updates
- Consignment-related issue resolution
Ensure timely and professional communication, maintaining service quality without detracting from core inventory responsibilities
Support Clinical Sales Specialists and account teams with data and insights on customer stock usage

Order & Operational Support

Process and manage sales and stock transfer orders as required to support inventory accuracy and fulfilment
Monitor order completeness and ensure alignment with consignment usage and replenishment cycles

Key Skills & Experience

Strong experience in consignment inventory, stock control, or supply chain operations, ideally in Medtech or healthcare
Proven ability in data analysis, reporting, and inventory optimisation
Advanced Microsoft Excel skills with demonstrated analytical capability
Experience working with ERP systems (e.g. Microsoft Business Central)
Strong attention to detail with a focus on accuracy, control, and compliance
Experience in a consignment-based business model within healthcare
Understanding of financial/commercial implications of inventory management
Fluent Swedish with a strong command of English and Finnish