We at WeQuel are now looking for a Customer Service Representative in Sweden, where you will become an important part of the client's Customer Service function with a focus on order handling, customer relations and service excellence. In this role you take personal ownership of the full order flow, act quickly on deviations and make sure that both external customers and internal stakeholders receive fast, accurate and professional support. You also share the workload of the whole department and contribute to strong teamwork within Customer Service.
As a consultant with us, you get the opportunity to work with one of our clients who are leading companies within healthcare, medical devices and pharmaceuticals, where you contribute to optimising processes, securing reliable deliveries and creating sustainable solutions that put the customer first.
Your responsibilities:
Order handling, follow-up and coordination of all order types
Daily order follow-up
Follow-up of warehouse and transportation errors
Informing customers and taking corrective actions
Corrective Action Reporting of damaged goods, warehouse mistakes and transportation errors
Proactive back-order information to customers
Handling of returns – identifying original invoice amount, aligning with return policy
Collecting approvals and documenting in Order Attachment
Participation in all required training and education
Development and maintenance of good customer relations
Close cooperation with sales representatives to secure best possible service
Working in line with the client's Business Conduct Policy and Credo, representing the client professionally and ethically in all situations
Sharing the workload of the whole department and ensuring teamwork within Customer Service
Following and delivering agreed SLA for the department
Committing to agreed SLA with external customers and distributors
Contact with external customers – hospitals, private hospitals, distributors
Contact with internal customers – Sales & Marketing, Bids & Tenders, Business Support, BI&MDM, Supply Chain Franchise Control, Supply Chain Inventory Control, Customer Solutions, Finance, Carriers and the client's affiliates
You work in a dynamic environment where you independently drive your own flow forward while collaborating with several interfaces within the organisation.
Requirements:
Documented experience within customer service and order management
Minimum high school education
Fluent Finnish, Swedish and English – spoken and written (English fluent, Swedish and Finnish reading required)
System and computer knowledge – order system, supplier systems, MS Office
Customer focus and service excellence
Order management and problem resolution
Results and performance driven, with personal ownership and accountability
Strong sense of urgency – proactive, acts quickly on problems and opportunities
Strong organisational and systems skills, efficient and well organised
Integrity and Credo-based actions – builds trust
Positive mindset and attitude
Communicative and cooperative with customers and employees at all levels
Service minded, patient, detail oriented and flexible
Problem solving both long-term and at short notice, constructive and innovative
Good to have:
Experience from healthcare, medical devices or pharmaceutical industry
Cross-functional stakeholder management
Continuous improvement mindset
Knowledge within bids, tenders and supply chain
Innovation and advanced problem-solving skills
Assignment details
We offer:
At WeQuel you become part of a consultant team that values people first – we believe that success is created through commitment, collaboration and development. We offer a flat organisation with short decision paths, a strong sense of community and the opportunity to influence your own development.
