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customer service specialist jobs near malmö, m

CENTRES INSIGHTS & ANALYTICS MANAGER - INGKA CENTRES

Ingka Centres Services AB -
Malmö

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Jobbinformation

Tillsvidare | Heltid
17 timmar sedan

Kvalifikationer

Företagsekonomi
Kommunikationsfärdigheter

Fullständig jobbeskrivning

Your responsibilities In this role, you will lead the organisation’s insights and analytics agenda, ensuring clear visibility into business performance and future opportunities. You will steer a team of insights specialists and act as a strategic partner to drive data-informed decision-making and support value creation across Ingka Centres.

Your main responsibilities will include:

Lead the end-to-end delivery of business-critical insights, ensuring high-quality analytics across partner, competitor, customer, and visitation dimensions
Drive and develop performance measurement frameworks, including KPIs and insight structures that support strategic objectives and identify performance gaps
Translate complex data and insight streams into clear, actionable business recommendations that support strategic and operational decisions
Lead, coach, and develop a high-performing insights team, strengthening capabilities and enabling an insight-led culture across the organisation
Partner closely with business leaders to integrate insights into planning, ensuring strong alignment with business strategies and market dynamics

This role will be reporting to CFO

Who you are
You are an experienced leader within insights and analytics with a strong ability to translate data into strategic business impact. You are comfortable operating in complex environments, leading teams, and influencing decision-making at senior levels.

You have a minimum of 10 years of relevant experience within insights, analytics, or business intelligence
You have at least 6 years of managerial experience, with a proven ability to lead and develop high-performing teams
You hold a university degree in a relevant field such as Business, Economics, Data, or similar
You have strong experience in performance measurement, KPI frameworks, and business analytics
You are skilled in translating complex data into clear insights and actionable recommendations • You are an effective communicator and stakeholder partner, able to influence and guide senior leaders
You are comfortable navigating complexity and driving change through data and insights

Apply now!
Please note that due to GDPR reasons, we do not accept applications by email, and we want you to send us your application (CV and motivation letter) in English.
We look forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 24th August 2026.

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customer service specialist jobb i malmö, m

CENTRES INSIGHTS & ANALYTICS MANAGER - INGKA CENTRES

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