20 bästa jobben som customer engagement functional i kista (Rekryterar nu!)

Head of Customer Success
Dib Travel —Stockholm
- Engelska
- Masterexamen
- Företagsekonomi
Regional Telecom Growth Lead
Infobip Ltd —Stockholm
- Heltid
- Försäljning
- Engelska
- Kandidatexamen
Partnerships Associate
Legora —Stockholm
- Heltid
- Engelska
Sales Executive(Stockholm,Hybrid)
Besedo —Stockholm
- CRM-program
- Spanska
- Försäljning
Patient Journey Partner Hematology
Roche —Stockholm
- Engelska
- Företagsekonomi
- Ledarskap
1d
Account Manager
Howspace —Stockholm
- Engelska
- Förhandling
11d
Business Development Representative
Genesys —Stockholm
- Heltid
- Försäljning
- Salesforce
- Engelska
Product Designer
Sinch Sweden AB —Stockholm
- Heltid
- Engelska
- Forskning
- Masterexamen
Client Partner
DXC Technology —Solna
- Heltid
- Kommunikationsfärdigheter
- Förhandling
7d
Senior Account Manager
Kerry —Stockholm
- Försäljning
- Marknadsföring
- Engelska
ServiceNow Engagement Manager
The Cloud People —Stockholm
- Kundservice
- Engelska
- Kommunikationsfärdigheter
Business Transformation Manager
Telenor Sverige Aktiebolag —Stockholm
- Heltid
- Engelska
- Kontor
- Business development
12 tim
Technical Support Engineer
Teledyne Technologies Inc. —Täby
- Heltid
- Microsoft Word
- Microsoft Excel
- Engelska
S/4HANA CRM Functional Consultant
Adavo AB —Stockholm
- CRM-program
- Engelska
- Kontor
Field Marketing Manager (Nordics & UK)
Rydoo —Stockholm
- Heltid
- Engelska
- Projektledning
- Marknadsföring
Ansök direkt
Direct Retail and Store Operations Manager
Dyson —Stockholm
- Engelska
- Analytisk förmåga
- Personalstödsprogram
Associate Partner- SAP, Digital Platforms Practice
Infosys Technologies (Sweden) AB —Stockholm
- Heltid
- Försäljning
- Presentationsförmåga
- Ledarskap
14d
Technical Field Service Manager (Servicechef, Patientövervakning)
Philips —Stockholm
- Heltid
- Engelska
- Kandidatexamen
- Ledarskap
Sales Executive
XBP Global —Stockholm
- Heltid
- Försäljning
- Engelska
- Business development
Senior Director, Sales
Optimizely —Stockholm
- Försäljning
- Skrivkunskaper
- Presentationsförmåga

Jag vill få den senaste jobbevakningen för customer engagement functional i kista

Genom att logga in på ditt konto godkänner du SimplyHireds användarvillkor och samtycker till vår cookie- och sekretesspolicy.

Utforska jobb på fler orter

customer engagement functional jobs near kista

Jobb som Senior Sales Director i Stockholm

Jobb som Account Manager i Stockholm

Jobb som Transformation Manager i Stockholm

Jobb som Business Development Representative i Stockholm

Jobb som Product Designer i Stockholm

Jobb som Head Of Customer Success i Stockholm

Jobb som Shift Leader i Stockholm

Jobb som Engagement Manager i Stockholm

Jobb som Senior Account Manager i Stockholm

Jobb som Account Executive i Stockholm

Jobb som Retail Store Manager i Stockholm

Jobb som Senior Konsult i Stockholms Län

Jobb som Vd, Ceo, Managing Director, Director i Helsingborg

Jobb som Sales Advisor i Stockholm

Jobb som B2b Sales i Stockholm

Jobb som Regional Sales Manager i Malmö

Jobb som Sales Executive i Stockholms Län

Jobb som Sales Assistant, Bershka i Stockholm

Jobb som Sales Executive i Göteborg

Jobb som Sales Associate i Göteborg

Head of Customer Success

Dib Travel -
Stockholm

Ansök nu

Jobbinformation

Tillsvidare

Kvalifikationer

Danska
Norska
Engelska
Masterexamen
Företagsekonomi
Account management
Kommunikationsfärdigheter

Fullständig jobbeskrivning

Who are we?

At DIB Travel, we’re reshaping the way businesses experience travel. Our all-in-one, digital platform simplifies the entire booking process – from flights and hotels to conferences and events. With strong growth across the Nordics and beyond, we’re now looking for a Head of Customer Success with a solid background in the travel industry to lead our efforts in delivering outstanding customer experience.

This role is a key part of our leadership team, combining strategic ownership of customer success with hands-on team leadership and high-impact client engagement.

Your Role

As Head of Customer Success, you will be responsible for shaping our customer strategy while leading and empowering the team to deliver world-class service every day. You will report to the company’s CEO.

What you'll do?

Grow the business by proactively managing the existing customer base, identifying up and cross-sell opportunities, developing a growth roadmap for the top 40 largest customers, while keeping an eye on usage metrics for the remaining 300+ smaller customers

Mitigate churn and close Share-of-Wallet gaps by proactively engaging with the customer base, leading Quarterly or Annual Business Reviews, identifying strategic areas for engaging with our customers

Be the voice of the Company towards our customers, educate and up-sell in equal measures, share best practices across the customer base and seek higher platform utilization

Scale and lead the Customer Success team as the customer base grows, including hiring, onboarding, and developing Customer Success Specialists, while building the function and operating model for long-term scalability

Manage and develop key account relationships while acting as the escalation point for complex or high-impact customer cases, ensuring strong, long-term customer success and satisfaction

Collaborate closely with Sales, Travel Support, Product, Support, and Tech teams to enhance customer engagement, satisfaction, and retention, while also identifying and driving upsell opportunities

Use customer data, usage metrics, and satisfaction insights to identify trends, uncover risks and opportunities, and drive continuous improvement across the customer lifecycle and engagement performance

Define and optimize workflows, CRMs, and customer success processes

Set and track team KPIs related to retention, NPS, adoption, and satisfaction

Required experience and skills

M.Sc. Engineering or M.Sc. Business Administration or similar degree - solid academic background is a must!
10+ years of experience in Customer Success, Account Management, or a similar customer-facing role (ideally within B2B SaaS and/or the travel industry)

5+ years of experience leading CSM teams, with proven experience hiring, coaching, developing, and motivating team members

A data-driven and analytical mindset, with experience using customer insights, KPIs, and performance metrics to identify upselling opportunities and drive improvements

A proven track-record of managing task-driven teams using modern project management tooling, to balance the ratio of proactive vs re-active tasks. Very high ability to organise teams and create resource and planning forward visibility for the CSM team, which is then shared within the company for resource planning purposes

Strong communication skills in Swedish and English (Danish/Norwegian is a plus)

Tech-savvy with strong travel industry knowledge, including experience with travel systems, customer workflows, and CRM/Customer Success platforms such as Zendesk, HubSpot, or similar tools

Ability to collaborate closely and efficiently with cross-functional teams and translate customer needs into actionable product or service improvements

What’s awesome about working at DIB?

Be part of a rapidly growing company with the opportunity to influence the development of our platform

Hybrid working policy

A nice and social office in a great central location

We prioritize your growth and development, offering training and education opportunities

It is not our goal to box you in, on the contrary, it is to allow you to grow and self-improve through our performance management process. We have a well-organized career path, according to your professional ambition within our company

Ansök nu

Förfina din sökning

customer engagement functional jobb i kista

Head of Customer Success

Regional Telecom Growth Lead

Partnerships Associate

Sales Executive(Stockholm,Hybrid)

Patient Journey Partner Hematology

Account Manager

Business Development Representative

Product Designer

Client Partner

Senior Account Manager

ServiceNow Engagement Manager

Business Transformation Manager

Technical Support Engineer

S/4HANA CRM Functional Consultant

Field Marketing Manager (Nordics & UK)

Direct Retail and Store Operations Manager

Associate Partner- SAP, Digital Platforms Practice

Technical Field Service Manager (Servicechef, Patientövervakning)

Sales Executive

Senior Director, Sales

Jag vill få den senaste jobbevakningen för customer engagement functional i kista

Related Searches

Utforska jobb på fler orter

Who are we?

Your Role

What you'll do?

Required experience and skills

What’s awesome about working at DIB?

Verktyg för jobbsökare

Arbetsgivarverktyg

Bläddra bland

Håll kontakten