Role description
Overview
LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.
Role - Service Manager -SCADA
Type of Hiring - Full-Time Employment
Working Model - Hybrid
Description-
We are looking for a Service Manager to support delivery and coordination of SCADA services within a production environment. The role focuses on ensuring stable service delivery, supporting production needs, and coordinating activities across multiple stakeholders and teams.
You will be responsible for managing service delivery in line with agreed SLAs and quality targets while acting as a key point of contact between internal teams and stakeholders. The role also includes contributing to the ongoing evaluation and development of the Service Manager function within the organization.
- Key Responsibilities
- Own end-to-end delivery of SCADA-related services and ensure SLA and quality targets are met
- Act as a point of contact between internal teams and stakeholders
- Support requests from production on existing lines
- Drive upgrades and changes together with Production and Maintenance
- Establish and maintain collaboration between Project Managers and stakeholders
- Coordinate and support server-related infrastructure for production units
- Manage service performance reviews and reporting
- Follow up on KPIs and SLA compliance
- Coordinate cross-functional teams to resolve service-related issues
- Act as escalation point for incidents and service disruptions
- Coordinate with Group Managers regarding incidents and issues
- Support Service Managers in problem management activities
- Review change records and approvals
- Validate documentation and ensure service readiness
- Experience & Skills
- Experience working with service delivery, service management, or similar roles
- Understanding of SCADA environments or industrial IT systems
- Experience working with incident, problem, and change management processes
- Ability to coordinate multiple stakeholders and cross-functional teams
- Experience working with KPIs, SLAs, and service follow-up
- General understanding of IT infrastructure including servers
- Good communication skills and ability to work in a structured manner
You are structured and responsible with the ability to coordinate work across different teams and stakeholders. You are comfortable handling operational issues and follow-ups, and you contribute to maintaining stable and reliable service delivery. You work in a collaborative way and communicate clearly with both technical teams and business stakeholders.
Skills
Mandatory Skills : Scope & Change Management, Service level management
Good to Have Skills : AVEVA Enterprise SCADA, GE SCADA, Ignition SCADA
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
