Teamtailor is an Employer Branding and ATS SaaS platform used by over 13,000 companies, and 250,000 users in 90 countries around the world .
Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun .
Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.
We are looking for a Customer Success Manager to join our existing team in Stockholm. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our clients
Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand, and Australia .
Lead onboarding and implementation for customers, ensuring smooth setup, integrations, and adoption.
Own and manage your portfolio with strategic importance, across its lifecycle, from Onboarding to Success, but also renewal and upsell/expansion.
Act as a strategic consultant, aligning customer objectives with Teamtailor’s solutions
Partner with customer stakeholders (executive, operational, and technical) to drive measurable outcomes and ROI.
Build strong relationships.
Drive renewals, upsells, and expansions through value-based conversations and proactive planning.
Monitor customer health metrics (usage, NPS, adoption) and act swiftly to mitigate risk.
Contribute to internal improvement by sharing insights
Responsibility for your own customer base
Incredible development opportunities
The opportunity to work with the market's best product
Fixed salary plus quarterly commission
Be part of a great multicultural team
Experience in SaaS, ideally within HR or recruitment
Customer Success Experience
Experience in project leading, especially complex projects
Strong communication, listening skills, collaboration, adaptability, empathy, and negotiation skills
Have the mindset willing to learn and try new things
Ability to adapt to a fast-paced environment and rapidly changing market
We value your personality and believe you're passionate about your work, ambitious, and working hard to reach your goals!
Interested?
