Join our exciting journey and help shape the future of onsite IT support!
We are embarking on an exciting transformation as we bring our local IT support services in-house. This is a unique opportunity to help build a modern, proactive, and business-focused onsite support organization. We're looking for passionate people who are curious, customer-focused, and eager to improve the way we work. If you enjoy innovating, collaborating with great colleagues, and taking action you'll fit right in!
Key Responsibilities and Tasks
User support
- Provide onsite support for end users in Sickla/Nacka and remote support for users across the Nordic and Baltic region
- Handle standard IT incidents, service requests and workplace support needs related to laptops, mobile phones, Windows clients, peripherals, collaboration tools, access, basic software and common workplace services
- Ensure users receive clear communication, practical guidance and timely follow-up to maintain consistent ticket quality and a positive end-user experience
- Handle assigned incidents and service requests according to agreed ITSM processes and local working routines
- Troubleshoot software and hardware issues and collaborate with vendors where needed
- Cooperate with local stakeholders or other Group IT teams when required
- Share knowledge and proactively suggest improvement ideas to processes and automation possibilities
- Contribute to documentation, local work instructions and knowledge articles
- Support local implementation activities during project rollouts, migrations or workplace changes when assigned
Compliance and asset management
- Support asset lifecycle activities including delivery, return, refurbishment and replacement of IT equipment
- Execute assigned compliance tasks according to Group IT standards and local instructions
- Follow security and compliance routines when handling devices, user access, data and equipment
- Support conference room equipment and standard workplace technology
Knowledge / Educational Requirements
- Relevant IT education, certification or equivalent experience from end-user support, service desk, workplace services or onsite IT support
- Good technical knowledge of Windows clients, laptops, peripherals, printers, meeting room equipment and common workplace technologies
- Good understanding of Microsoft 365, collaboration tools and standard digital workplace services
- Good understanding of ITIL principles, incident, service request, escalation and SLA processes
- Understanding of endpoint management, asset handling and compliance-related routines is beneficial
- Fluent English, spoken and written. Local Nordic language skills are an advantage depending on stakeholder scope
Experience Requirements
- Experience from IT support, onsite support, service desk or a similar technical support role
- Experience handling incidents, service requests and user communication
- Experience working with ITSM tools and ticket handling. ServiceNow experience is an advantage
- Experience collaborating with local and remote teams is beneficial
Personality Requirements
- Customer-focused and service-minded, with a practical and positive approach
- Structured and reliable in daily ticket handling, documentation and follow-up
- Clear communicator with users, colleagues and stakeholders
- Hands-on problem solver who is willing to take ownership of assigned tasks
- Able to prioritize work based on urgency, business impact and agreed processes
- Team-oriented and willing to collaborate across functions and locations
- Curious and willing to learn new tools, processes and technologies
- Professional and trusted when handling users, devices and information
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
This role requires you to work on-site at our office in Stockholm, Sweden (SE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Talent Acquisition Team: Marie Martensson
