Job Description
About the Role
We are seeking two driven and experienced Delivery Managers to join our team and manage our customers within Equity- and Mutual Funds trading and settlement solutions. In this role, you will be responsible for ensuring high-quality customer deliveries and driving continuous improvement in our services. You will play a key role in identifying and meeting customer needs, developing strong relationships, and leading initiatives to elevate our service delivery to the next level.
Key Responsibilities:
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Customer Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact and trusted advisor. Conduct regular, proactive meetings to drive collaboration and ensure structured follow-up.
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Delivery Management: Lead and manage cross-functional initiatives across Sales, Product, customer integration, and customer delivery. Ensure alignment with customer requirements and provide regular progress updates.
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Process Improvement: Identify areas for improvement in delivery processes and initiate new initiatives to enhance efficiency and quality. Review and approve changes according to the Change-process.
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Team Coordination: Coordinate deliveries across multiple engineering teams, both local and global, ensuring high-quality, timely, and client-satisfactory outcomes.
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Financial Management: Monitor and manage financials, schedule, and scope to ensure the delivery stays on track. Responsible for budget and profit/loss for the delivery.
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Issue Resolution: Work closely with Customer Support and Product teams to promptly address and resolve client issues, ensuring a smooth customer experience.
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Data Analysis & Reporting: Track and analyze customer usage data to identify trends, generate insights, and recommend improvements to boost client satisfaction and engagement.
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Ensure Customer Contract Fulfillment: Ensure that all customer contracts are fulfilled to the highest standards.
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Establish Customer Plan Aligned with our strategy: Develop and implement customer plans that align with our strategy.
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Improve Customer Satisfaction: Continuously work on improving customer satisfaction through effective service delivery.
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Accelerate Add-On and Farming Sales: Drive additional sales and farming opportunities to enhance customer value.
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Simplify and Focus Governance Process: Streamline governance processes to ensure efficiency and focus.
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Improve Commercials of Customer Contracts: Enhance the commercial aspects of customer contracts to ensure profitability.
Who we are looking for:
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Minimum 5 years of experience in a similar role, such as Service Delivery Manager, Key / Account Management, Sales or Project Management.
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Experience in connecting business needs with IT solutions and with IT management.
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Proven ability to drive change and improve processes.
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Fluency in Swedish and English; both written and oral.
It is beneficial, but not mandatory, if you also have:
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Experience with ITIL or similar frameworks is a plus.
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Previous experience within the securities market or fFinancial sector deliveries is beneficial.
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Technical background in IT is advantageous.
We offer
We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.
Did we get you inspired?
We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team [email protected]
Hope to hear from you soon!
Location: Solna
We perform background checks on all final candidates.
Tieto declines calls from recruitment companies.
Additional Information
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto
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