Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
As a Senior Program Manager, your role is pivotal in driving and overseeing the successful execution of complex, enterprise-critical initiatives within the organization’s transformation journey. The role blends strategic program leadership with portfolio management discipline—ensuring the right work is prioritized, funded, governed, and delivered to measurable outcomes. This role reports to the VP of Transformation Program Management.
Key Responsibilities include;
Value Realization & Benefits Tracking: Own the full lifecycle of value definition, from business case development to post-implementation tracking, ensuring financial and operational benefits are realized as committed.
Bachelor’s degree in business, project/program management, engineering, or a related field; advanced degree preferred.
Strong capability in portfolio governance: intake, prioritization, sequencing, capacity planning, and decision facilitation.
Excellent executive communication: concise storytelling, facilitation, negotiation, and conflict resolution across senior stakeholders.
Strong analytical skills: KPI design, benefits tracking, risk quantification, and data-driven decision support.
Experience with enterprise transformations (e.g., operating model shifts, major system implementations such as CRM/ERP, process re-engineering).
Familiarity with PPM tooling and reporting (e.g., Planview, Clarity, Jira Align, ServiceNow PPM) and dashboard tools (e.g., Power BI, Tableau).
Certifications: PgMP , PMP, MSP, SAFe /Agile, and/or Prosci (or equivalent change management).
Background in benefits realization, value tracking, and finance partnering (CAPEX/OPEX governance, business case rigor).
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!
