This is the job
As pioneers in revolutionizing the payment landscape for businesses, we are passionate about using technology and automation to provide the best possible experience both for our customers and employees. So to support our HQ in Stockholm we are looking for a IT Support specialist. Your role will be to provide the organization with internal IT support and ensure that our systems, both hardware and software, work as they should. Our IT support team will consist of two people: you and IT Operations Manager (who you will report to) based in Gothenburg. The position requires working from our office in the center of Stockholm 4 days a week.
This is what you will do
Provide first-level technical support to employees, resolving hardware, software, and network issues in a timely manner
Troubleshoot and resolve issues with laptops, phones, and peripherals
Assist with onboarding new employees, including setting up accounts, configuring devices, and installing software
Support and maintain our office IT infrastructure (Wi-Fi, video conferencing tools, VPNs, etc.)
Keep documentation and processes updated to ensure knowledge sharing and improve response times
JIRA administration and automation
This is what you’re good at
Excellent communication skills and customer service mindset
Knowledge of IT support tools, Windows and MacOS operating systems, and troubleshooting methodologies
Familiarity with administering such services as Okta, Google Workspace, Office 365, Slack, JIRA etc
Experience in providing tech support for Apple devices
Basic knowledge of writing Bash scripts
Enthusiasm for learning and adapting to new technologies in a fast-paced environment
Fluent in English
VAYCAY MODE – Vacation and time off is important
CELEBRATING YOU – Choose your special days off
TREAT YOURSELF – Annual wellness benefit and EAP
PENSION – We provide pension contributions
MAMA’S AND PAPA’S – We offer a parental pay top-up
STAY CURIOUS – Annual education budget
ZIMPLER PHILOSOPHY
We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew.
Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. So, for that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, naturally our fantastic employees need to represent the world, too. Are you next to join us?
OUR GUIDING PRINCIPLES
Be you, play together
We know that everyone has a singular story, their own sacred style of genius and we value them all equally. We are open and honest and we talk with each other, not about each other. We act without prestige and we always look for other perspectives, knowing that the best results are the ones we reach together.
Drive innovation, deliver
We daydream about a world that doesn’t exist today and to solve the problems of tomorrow. Fueled by curiosity, we always challenge ourselves to use our imagination and drive innovation. We dare to go outside our comfort zone to find better ways to create, collaborate and deliver data-driven results.
Take action, learn, grow,
We don't sit around talking about what we could do, we DO IT. We hold ourselves accountable in all our efforts and we ask ourselves “What can I do to beat yesterday?”. We encourage each other to keep learning, to constantly grow and evolve. We aren’t afraid of failures, we make failures a positive learning opportunity.
We our customers
Everything we do, we do with our customers' best interest in mind. We strive for great customer satisfaction and use data to continue to improve. By actively listening and solving problems, we make sure we always suit the needs of our customers and are flexible. To us, qualitative work will always be more important than quantitative.
