DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers in Sweden. The office is located in Solna but in this role you will be very mobile and travel across the country frequently. As Denza is a part of the larger BYD Company, there will also be support cases for BYD Sweden.
On-site Technical Service: Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.
Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.
Issue Escalation & Coordination: Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.
Advanced Diagnostics & Data Analysis: Use diagnostic systems and big-data platforms to analyze fault patterns, perform predictive diagnostics and monitor case progress in real time.
Quality Feedback & Continuous Improvement: Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.
Customer Experience: Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.
Documentation & Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.
